Ashley Store 6298 Mills Drive, Whitestown, IN 46075

"Ishmael, the manager, was an amazing help! He was not pushy, he was knowledgeable and very friendly. I highly recommend working with him to buy your next piece of furniture. Thank you Ishmael!"

"My wife and I visited this location and we came upon a model in the store with a pullout sleeper included that appealed to us since we plan on having visitors. The salesman told us about the sectional and we decided to purchase it based on the properties and qualities. Upon filling out paperwork for purchasing, we confirmed that the sectional did come with the pullout sleeper bed to which we were told by the salesman “came standard on this model.” A few weeks later, the sectional couch delivered with no issues, but we did note that what was delivered did not have the pullout sleeper as we were told. I called the Ashley Homestore and the employee who answered said that the salesman was off for the day but she would contact him the next day to ask about the issue and contact me back. The employee called back the next day and stated that the salesman recalled my wife and I stating that we did not want the sleeper option because it added too much length. Neither of us recall saying anything about the length being an issue and were under the impression that we were being sold the sectional with the sleeper. The employee also said that the floor model did not have the pullout bed which didn’t make sense as it was one of the reasons we chose that particular one. The employee then proceeded to tell me that if I did want the pullout sleeper, it would be an approximate additional cost of $500. After confirming with my wife and parents who were also present with us during the purchase that nothing was said about a sleeper bed length issue, I contacted the store manager two days later (the Ashley Homestore phone had a disconnect dial tone all the next day, so I couldn’t get through). I explained what had happened and that the sleeper option we assumed had been sold to us would cost several hundred dollars more after the fact that we had found out we were falsely sold the option without the sleeper. The manager stated that to get the pullout sleeper would cost the extra $500 but that he would not charge delivery for a replacement. I understand that we were not charged for a sleeper and that no delivery charge would help, but the fact is we were sold a sectional couch said to have the sleeper pullout and purchased it with that in mind to find out that we did not receive what we were initially told we were buying. Had we known that the sleeper was not included, we very well may have chosen a different model. The issue being that any salesman can promise certain features upon making the sale to have the features not included upon the purchased model. In addition, the sectional did not deliver with accent pillows. Due to incompetence in training and dishonest employees, this will be my last Ashley furniture purchase."

"Anna & Ron were both polite, friendly, professional and very helpful. I really appreciate Ron taking the time to look up some prices and sofa options for me. Anna was so helpful and went out of her way to get pricing and dimensions for several pieces I was interested in. I hope to be back in the near future to make some furniture purchases. Thank you"

"I have been a customer of this particular store for many years, the salespeople have always been friendly, knowledgeable and willing to help you find the furniture that is right for you along with great prices and payment options. We just purchased a sofa a couple of days ago with the assistance of a patient, good natured and friendly young man by the name of Ishmael. It was a pleasure working with him."

"Purchase was easy. Sales person was very friendly and helpful. Delivery tho…woof. We were scheduled for delivery Tuesday, got text updates all morning. 1143 I start missing calls from the delivery driver and his boss (I was wfh and was on a call). Driver left 8m later (never approached the door) and thus began the trouble. Spoke with the driver, he told me he had a second job in the evening that couldn’t be missed so he wasn’t coming back…and eventually walked out on the delivery job. After several back and forth calls with dispatch, Ashley order support, etc. they were finally able to get the chair delivered around 6P. Chair didn’t work and now we are waiting another 2 weeks for a replacement chair. Ashley Furniture needs to do a bit better with the delivery companies they contract out to."