Jewel-Osco

"Nice store. Unfortunately their digital coupons often don’t work at check-out, so I’ve bought many items thinking I’d pay the discount price but they end up charging me full-price."

"This is a good Jewel Osco store. Nice modern interior. Had the things I was looking for. Really appreciate them selling Boar's Head deli products, as my closest location does not offer them. Friendly staff at the deli. Produce section could have been a little better but it wasn't terrible. Everything seemed orderly for this smaller location. Will definitely return next time I am in Chicago."

"I come here every day and I typically have a pretty positive experience with the exception of two scenarios. When Caleb is running self-checkout (usually at night) and when I need stuff from the deli. With the deli, I can understand that the person who is suppose to be fulfilling may be busy doing some of their other duties. Because of this, it may often take a long time for me to get anything from the deli. Every self-checkout attendant has been nothing but wonderful to me with the exception of Caleb. When I first had him as my attendant, I saw him straight up arguing and trading words with other customers. I even recall the customers yelling "why do you even work here?" That night, I also had a price inaccuracy with one of my items and when I called Caleb over to help, he told me to type in my phone-number, which I did, but when that didn't solve the price inaccuracy (it was a yellow tag error so typing in my phone number obviously wouldn't help), he straight up ignored me. I wrote it off that he was potentially having a bad night so I left without purchasing anything. I can understand that as someone who used to be a self-checkout attendant myself. Ever since, I have seen him argue with other customers again and again. Tonight (10/18/23), I had another price inaccuracy with a tic-tac which is literally placed right at the register itself. He became extremely rude/hostile when I asked if it was possible for him to fix it. Thankfully, while he was taking forever to fix it (by scanning the item over and over again?), someone else took over and sent him to the register. I did not catch her name but she was extremely professional and fixed it instantly. To end on a positive note: there's a pretty good reason why I continue to shop here every day (maybe I won't go to self-checkout at night anymore due to the reason stated above). The selections seem pretty well stocked, especially considering a store of its size. Security does a great job at protecting the store even as the block can be a bit sketchy. MOST of the employees provide great customer service. Unfortunately the ones who don't will ruin the experience."

"I just had the most amazing experience at the Jewel located at 102 W. Division in downtown Chicago. Our cashier, Jocelyn, greeted us with a beautiful smile and attitude. I asked her if she knew of any good Peruvian restaurants in the area and she rattled off two of them right of the top of her head. We were also looking for a good bottle of water (I am an alcoholic and do not drink liquor) and she recommended a bottle of Fiji water. She said it was "classy". My daughter lives down the street from this Jewel and it was so nice to have an employee there that cares about people and the customers as much as Jocelyn does. Good job, Jewel! Keep up the good work! It is so nice to have knowledgeable employees working there! I have attached a picture of the meal that we enjoyed based on Jocelyn's marvelous recommendation!"

"So this is my local Jewel-Osco in Old Town / Gold Coast. It is always very clean and organized and has a great selection of groceries and more. They also do quite a bit of grab and go so it is super convenient. I walked there yesterday to pick up a couple of things. As a real estate agent for over 16 years and living in the city for over 21, it was the first time I have ever seen a bride walking through Jewel. She looked beautiful and had fun friends and her husband was waiting at the front with the groomsmen. I asked if I could take a pic because I have NEVER seen this before and they all started cracking up. I want to be their real estate broker!"