Kroger Pharmacy

"The pharmacy technicians I have dealt with here have been great. When I was first prescribed Testosterone, the very kind technician walked me through the process of injecting it myself. It is intimidating. However it is clear the Kroger Pharmacy/Pharmacist doesn't care all that much about the health and safety of their customers or the public. They will not sell syringes to their customers without an explicit prescription. The person I spoke with acted as if this was an FDA rule, which it is very much not. I have a prescription for a drug that requires intramuscular injection. They determined I should not have run out of syringes yet, and as such they couldn't sell me any more. I had to go to Walmart, where they will gladly sell you the syringes. There is NO downside to selling someone syringes. Providing safe and unused syringes prevents the spread of preventable disease. It is a public safety issue. Not to mention the syringes prescribed to me aren't even those commonly used by drug users. Since that is obviously their concern, you would think they would be fine selling them to me. I am unsure if this is company policy, or a rule of the Pharmacist currently working. But I am sure there is no law preventing them from selling them. It is an issue where someone behind the counter has decided to morally police their customers."

"I have been a regular at this Kroger pharmacy since it opened. I have consistently had bad experiences with the pharmacy. The pharmacist assistants are not trained properly and have poor attitudes. No head pharmacist has ever even looked up said hello or even smiled. The customer service is awful. I would not recommend this pharmacy to anyone. It appears from the amount of other reviews along with the timeline nothing will ever be done about it."

"Wish I could give zero stars. My doctor called in my high blood pressure medicine on Wednesday around 11am the Kroger app said it would be ready on Thursday at 4:40pm. I get there around 6pm only to be told they don’t have anything showing up for me. Then I showed my app on my phone only to be told that was incorrect they had to order it and won’t be in until tomorrow (Friday) after 3:30pm. I’ve been out for a day already now will be two days. I just moved here from out of state and no more refills. Why didn’t the pharmacy call me? Why didn’t they check any of the other Kroger stores around this area. It’s not far to drive to Decatur or Huntsville. I feel they dropped the ball and instead of admitting their mistake they give me a lousy excuse."

"They are working so hard in this pharmacy, but they took some time today to help us figure out our insurance. They saved us money while making us feel heard and cared for. I’m so glad we get all of our prescriptions through them. Because of COVID, they’ve been short-staffed a few times, which means it has taken a little longer to get our prescriptions. However, I’d rather it take a little longer because that means they’re taking the time to make sure there aren’t any mistakes or problems."

"If you like having to wait 4hrs for prescriptions just to find out it was not completely filled and then have them say "you have to come back in another hour and a half" and then still deal with extremely rude customer service, this pharmacy is for you! It has never been such a chore to get prescriptions before I started using this pharmacy. I have used it 3 times and each time has been the same! Luckily, I do not have to continue to use it and will not again in the future. It is well worth the drive across town to avoid this pharmacy!!"