Massage Envy 6815 South Emerson Avenue, Indianapolis, IN 46237

"Carmanique always gives me the most amazing facials! She is also so friendly and funny, I have a great time talking to her and she always makes sure my skin is well taken care of"

"Massage envy rocks! All the therapists care about whether you feel better or not and it's at a great price with a lot of accessibility. People take better care of their cars than themselves, sometimes. It's nice to have a considerate place to go to to get help."

"Worst place to go! Avoid Southport location at all possible! 1) Managers do nothing for the customers, and will call you a liar! They will say you confirmed, even when you didn't know about the appointment, then take your credits! They are willing to lose you over one session. 2) They don't take health concerns into consideration, because they only know one way. They'll ask you if the pressure is okay, but do not change they style. If you complain, the receptionist just asks if you want to leave a tip. 3) They're very difficult to schedule with, as they will tell you "that person's schedule isn't out", they won't tell you if you think they have credits. 4) They don't listen to you when you tell them about pressure! I've said ouch and they just moved on to another body part. 5) They will bruise you, and leave you extremely sore the next day. They dig into pressure points also. It seems like they hire all the people that just can't find anywhere else to go. 7) They don't seem to care about their customers, that's why their service is so highly priced. They hook the members into keeping them into business, by the crookedness. 8) They will shorten your time, if it's supposed to be 60 mins, it's really like 45. 9) They are never on time. 10) I had a massage personnel fall asleep on me while above my head, and they do nothing about it. They sure will call you to schedule, but don't call you if you need anything. They are crooked, don't go there. They don't care about their customers. 11) When you raise a concern, they ignore you. They don't compensate you for anything, but sure will take your money every month. 12) Their staff changes their all the time, because their toxic. Run from this company!"

"I bought a gift card and gave it to someone for a birthday present. They tried to use it after their appt and the lady said it wasn’t a gift card and was a “promo” card. He pad out of pocket. How embarrassing for him and myself! I have the receipt and paid $270 for a 3 pack.. they can’t get ahold of any manager. They seem to be hiring morons. I think my lawyer could get my money back if something doesn’t get fixed. This is humiliating!!"

"Came in today and left more stressed and frustrated than when I arrived. Had a wonderful session with Margaret and even had a great first time experience getting a micro, dermal facial. As a new member, I received coupons and one of the coupons was for the free micro dermal facial. When I had my last massage in August, the manager, Mindy talked to me about this service and explained that this coupon would allow me the service. I went ahead and booked the service right after my massage for the next time. She did not explain that the service required two credits. I did not think to ask because I assumed that the coupon was covering the service. Fast forward to today and 30 minutes after the facial… Let’s just say Mindy was no longer helpful and the customer service on her end was not appreciated and I was left feeling frustrated and ended up crying just because I was overwhelmed with emotions from having a 90 minute massage earlier, and then having all this thrown at me with having to be charged two credits, retail value $140. At this point I had been there for over three hours, and I just wanted to go home and could not get any answers. The sales associate at the front desk was trying to text and call Mindy and couldn’t get answers. It ended up being only one credit. But still. It was a horrible experience."