Massage Envy 3540 State Route 38, Lafayette, IN 47905

"I was a client for years. Lately, I noticed the room was filthy - way beyond dirty. There's a story. I was on the table and had a leg cramp - one of the nasty ones where the only solution is to get up and tiptoe and flatten the foot to release it. I had never had one there before - only rarely have them at night. I launched off the table to release the cramp. The therapist, a woman and I'm a woman, was very upset at my nudity. I'm 66 and she's the age of my kids if that matters. She said that she'd been meaning to tell me to take more care when turning over as well - that they try to preserve privacy. Okay, that made me uncomfortable but alright. Also, she was in a hurry. So afterwards, I was nervous and hurrying and I hit the cup that holds my rings - wedding ring, engagement ring, divorce ring - and it flipped onto the floor and my rings went flying. I looked. Got dressed. Looked for her. Turned the lights all the way up. Looked. Found one. Got out my phone and oh my goodness. I moved things on the shelves - thick dust. There were two candy wrappers and pieces of tissue on the floor. The carpet was kinda crusty. I walked barefoot on that carpet. I continued moving things around and found my rings. I told the desk and then I told her. I of course made her late. I wrote them about the filth later. I tipped. Well, next appointment my mother was in a car accident and I canceled. Next appointment, she canceled two hours before and she told them at the desk not to schedule me anymore. I'm sure she thinks I tore up the room and wrote them about the filth out of vindictiveness - not at all. I had another appointment with someone else later and got out my phone again. Bits of paper and dirty floor. Common areas, restrooms included, are very clean. I canceled my membership. The ownership changed after COVID. My desire is that they see this and hire a housekeeper for those rooms - including carpet cleaning. I'll go somewhere else."

"I purchased my son a gift card for his birthday. I advise him to schedule an appointment before going. When he called, he was advised to give a credit card number for the appointment, even though he had a gift card. He was advised that he should have a barcode on the E gift card. However, there wasn’t one, so he was advised to call the sender of the gift card and get the 1-800 helpdesk number. This is already just too much…. However, he calls me, I look for the emails that’s were sent to me and there were no 800 numbers. I call and speak to someone I was given incorrect information and also a lot of lip service. This has been a extremely exhausting experience already before receiving any service."

"Very relaxing massage. Great atmosphere for taking care of clients. Professional, clean, well kept. Kind and considerate staff."

"The no call no show policy charge has no nuance. They initially charged me $180 for a no call no show: they said they tried to call me “but there was no voicemail set up.” And that they sent an email but it must have went to spam. I thought the procedure I wanted was every 4 months, but it was every 4 weeks. They said I scheduled in person the day of my last appointment so that was on me for forgetting. However I didn’t see an email or call reminder, but I was definitely excited to get my next treatment! I just had my husband call me and leave a voicemail and it did go through, so I DEFINITELY have a voicemail set up. I would not have just not showed up if I remembered the appointment. That’s why there should be some nuance in the policy and they should send texts (most ppl today’s preferred contact). Pros: The esthetician was nice and did well. The workers are nice. The manager and owner were nice to me on the phone. The owner had adequate customer service on the phone, and fixed the overcharged no show policy charge from $180, to $70."

"I have a really bad habit of ignoring my bodies needs, such as rest. I push myself to the limit and I pay the price. I went for a massage today to help recover. When I tell you it was the BEST massage I've ever had. I mean it. I saw Heather and she was literally amazing. We worked on shoulders/neck and feet. Seriously, book an appointment you won't be sorry."