Massage Envy

"I get really great massages from Tina here. Tina gets 6 stars out of 5, she is absolutely phenomenal! I would think twice about getting a subscription though, especially if you are a working individual. I have already gifted several of my credits because it is so hard to get in with my massage therapist on the days that I want even when I try booking in advance. I had a booking for a different service for my birthday which I scheduled way in advance and they called me to try to change the time from 1:00 pm to 4:15 pm the day before. I had to use a vacation day for work to make sure I had the day off. They said they scheduled the tech without a break so they wanted me to move it back. Well, I cannot move it to 4:15 so I told them to just cancel it. On a different occasion I arrived a early for my appointment as suggested and the doors were locked and nobody answered the phone. As I was sitting in my car trying to call, someone came to the door to unlock it. Another time my tech was running a little behind which I understand that things happen. I would just think if there are going to be constant issues with scheduling that maybe you would offer the customer a boost or something so they don't feel more stressed out than before they even made their appointment. I am pretty sure my subscription is almost over otherwise I would be making a big deal and trying to cancel it. I definitely won't be renewing my subscription."

"Noami provided an excellent 60 minute massage. I added the aromatherapy option and was very pleased with the Unwind scent package. I only gave 4 stars instead of 5 due to the issue with booking on the website. They did not have my aromatherapy saved as my choice and it took the technician extra time to prepare. Also, your 60 minutes is really only 50 minutes because they include your undressing/dressing time in that schedule of time. Overall Noami was excellent 5 stars and would recommend picking her as your therapist but going to a chain felt rushed and not serene."

"My experience as an undergraduate Massage Therapist here in 2017 was deeply troubling. I wouldn’t mind being sworn in for any therapist that has worked here before, during, or after this time for testimony under oath. I need therapy for what happened here. I was recently contacted and being considered for employment at Valparaiso Massage Envy’s location, and I felt that wasn’t appropriate for me, however I would consider massaging someone for up to 2 hours. I then received a second call from Chris minutes later telling me in a very shrill and loud manner that I was not to come to the interview and I that I am BANNED. Today was supposed to be the interview so I decided to write a review instead, because aside from hiring a lawyer, this is the only other thing that I can do to get the word out about Chris and how she covers up sexual harassment within these sugar walls."

"I booked my first massage at this location. I was 12 minutes late when the shop called me. As I hurried out the door to the appointment, I asked what my options were and got into my car. I was unaware of any 50% of the cost charge for tardiness but the attendant impatiently insisted she told me the day prior. They said they were charging my card right now. I have children with special needs and I am disabled myself, I'm doing the best I can currently. I had a large amount gift card to use so money wasn't the problem it's the principle. Why are these people so combative and inflexible? I was the one missing out on time I paid for. Why did they assume I intended not to pay? I was happy to get the remaining time but not after they didn't even wait for me to arrive before charging my card on file. And not after they were impatient and calling me "Honey". Speaking down to customers is poor business conduct. I'm astonished this happened and all while I was still in my car and on the phone with them. They didn't even know if I was bailing. Shouldn't they wait for confirmation? I am a local business owner and would never have behaved this way. Customers should be able to ask questions without inciting aggravation and impatience in the attendants. Additionally the attendant did not inform me the day prior over the phone of the charging of my card. I assumed the card on file was common practice as with other businesses. Needless to say I did not receive any service nor did I ever make it in to speak to an actual person. I have copied this message and am reaching out to this companies main corporate entity as well as social media outlets to leave a review. Do not call me to argue. I will not engage you. ☮️✌️"

"This place, and especially corporate MASSAGE ENVY is the worst. They are a scam when it comes to the monthly membership massage deal. My mother was a member for years and accrued many 1 hour massage vouchers over the last year because she can no longer use the vouchers because she is 92 and can not drive anymore. She gave my wife and me each 1 voucher(2 total) to get a 1 hour massage. We scheduled this (50 minute, not even an hour) massage over 3 weeks ago and I verified on the phone that this was fully paid for and there was no additional fee. The lady on the phone looked in the computer and said yes, we have your names in the computer for the 50 minute massage. So the big day for massage comes, we pay for a babysitter for 4 hours, drive over an hour (which is the closest MASSAGE ENVY from Monticello) go inside, fill out 10 minutes of forms and agreements and then she says, oh, there is no credit or voucher for the massages for you. I explained the whole thing, she goes in the back, come out and says I spoke to the manager (on the phone, because there wasn't one present) and she said there is nothing they can do and we would have to pay $70 each for the massage. That was definitely scheduled and paid for months before, and verified by the incompetent worker over the phone when we made the appointment. Now me and my wife are so mad and disappointed, and I tried to explain again, and said why would they have our names in the computer when we called if there was no voucher? There is definitely 2 valid vouchers,, because my sister just used the one she received a week ago at a different location. The worker behind the counter said, "there is nothing I can do". So we leave very frustrated and drive home over an hour. And still had to pay the babysitter fee, and gas money, and almost 3 hours of waisted time. I will never get my wasted time or money I spent back. This is the worst service from a multi million dollar corporation that I have ever received. Very dissatisfied. We told my sister when we got home, and she said "they are incompetent idiots" and sent me the email that has the verification showing our 2 valid vouchers from Massage ENVY corporate office. I expect to be fully compensated for my lost time money, and 2 vouchers. Alan M"