Brook Highland Place

"I have to be honest with you when I found out Cassandra was no longer working here I was very upset I've been here seven years and I think she's the best manager that ever worked here. But things happen and I've got to know Myra and Erica and I'm just getting to know Logan and I think that Brook Highlands will be in good hands. Myra and Erica have great customer service skills. I've been in customer service and the automotive business for 34 years. One thing I've learned to do is retain people make people happy retain them not just get them in but keep them in. With that being said I love Brook Highland Place I had my shares of ups and downs last year but I'm still here."

"I wouldn’t recommend these apartments to anybody my last 3 years here have been absolutely horrible from the maintenance to the property management. Since I been here we go through more property managers and maintenance people than anything . You put in work orders they complete them but never do them . The price is overrated for nothing what you pay you can live somewhere else twice as better . You pay your rent on app work and all of a sudden they can’t find the payment and want more money absolutely not !!!!! App work doesn’t even have a way to contact them they have a number online they doesn’t work . If you are looking to move here please reconsider!!!!! I will never recommend these apartments to anybody ."

"Erica has been VERY helpful to me especially the last two months. She us always courteous and gives attention to my requests. When I communicate via email she is quick to respond. She follows through if I request work orders and need help from the Property Management team. She has earned my trust as a client! Janet"

"Major shout out to Erica Ross! She definitely went above and beyond during my process. She answered any questions that I had and definitely kept me updated with my unit. The unit that I’m in is AMAZING! This process was definitely easy and not stressful! Would definitely recommend Erica and Brookhighland Place. I’m glad to be a resident and thank you again Erica!!"

"BEWARE!!! The apartment complex staged apartment has been the only nice thing about my stay here. The lake is nasty and never cleaned. The first apartment I moved in was a dump. Gnats, roaches, a rat in the bed, leaks, and so much more. I requested a move and the second apartment needed repairs that have yet to be fixed. Stains on the wall, unclean vents, stove missing working components, front door doesn’t stay closed, cabinets are peeling, and deck missing pieces. Two months, still no repairs. Apartment flooded (on one side) due to unknown source. Water shut off with no immediate extraction. Apartment repeated same issue and again slow response. Third time, kitchen drain stopped up and water was draining to the floor. I called on the weekend after hours for this issue and no one responded. 3 days went by with repeated calls and no answer. Reported the following business day and was told for emergency issues I still needed to submit a work order to get a response. Really?! I had so much water on my floor and no response for almost 4 weeks. No response until the exterminator noticed the issue and reported. Water leaked to the floor and no response. Unfortunately, once the sink was fixed no one extracted the water so it absorbed in the floor. I have had to live with gnats and an unpleasant smell. The toilet runs on its own all day and night. The ceiling has mold. The only area with lights in the ceiling are the bathroom, kitchen, and dining area. Smoke Detectors not working. Toilet unstable and floors stained with paint."