The Brookwood Apartment Homes

"Looking for a top-notch management company and apartment community with a great staff? Look no further! You've come to the right place. Their team is dedicated to providing exceptional service and creating a comfortable and welcoming environment for all residents. Come see why so many people love calling this place home!"

"I relocated from PA to AL 3 years ago and have been grateful to call The Brookwood "home". In the last few months, so many outstanding upgrades have been completed: stainless steel appliances, granite counter tops, new double pane tilt in windows, new decks (railings), opening of the breezeways, new interior doors, painting and new floors in the hallways. This is a community that provides many functions for their tenants, food trucks and get togethers in the community room. The new office team (manager, leasing consultants) our so pleasant, welcoming, and so accommodating to the tenants. I cannot forget the salt water pool with grilling area. Absolutely perfect! I have had a few maintenance issues, however, they are taken care of within a day or two. If you are looking for an apartment complex that you can call "home", The Brookwood is where you need to be!"

"I have been a long time resident Here for around 10 years, it’s quiet, affordable, and peaceful residence with an abundance of amenities. Without a shred of doubt, The Community Managers and Leasing Specialists are both attentive and hard working. They go above and beyond to assist residents to the best of their ability while also hosting small communal events that help build stronger connections."

"I was waiting to post my review until I received my security deposit, which in regular Brookwood fashion, took several months and many follow up emails. I wouldn’t recommend living here to anyone. The office turnover rate is high and communication is poor. I stopped calling and decided to only communicate with staff via email once I realized how much they lie and that I might need to get a lawyer at some point. I could say MANY things about my experiences here but I will be brief. The buildings are old and plumbing is poor. Don’t let the recent facelift fool you. I lived on the second floor and my bathtub and washer leaked into my downstairs neighbor’s apartment many times. If you live in a first floor apartment you can expect water damage at some point. I witnessed this with other neighbors and friends who now have all moved due to this issue. With water issues, you can expect mold. There’s mold in the vents and under the paint on the bathtub and tiles. I had to threaten to get my renters insurance involved in order for them to come clean the vents in my apartment. They refused to get professionals to come out and resolve the issue but thankfully my lease came to an end as the issue got worse. Maintenance and construction workers will come in your apartment unannounced. I came home from work one day and all of my belongings on my balcony had been removed and scattered in the courtyard. They were renovating balconies and gave me no warning. I had to move all of my belongings back. This was again their “48 hour warning” on the lease. Another time they kept changing dates on when they were going to paint my front door. I emailed them so many times to confirm a date as I have a cat and they said the door would need to be left open to dry or else we would be fined. One day my neighbor called me at work and said my front door was wide open as they were painting it. THEY NEVER CONFIRMED WITH ME BY EMAIL WHEN THEY WERE COMING. Thankfully my neighbor went into my apartment and caught my cat and put him in the bathroom. She worked from home and was able to watch my apartment while the door was propped open all day. They were really going to leave my door wide open for hours, with my cat inside and no one home. Again, no warning despite me asking by email multiple times. Those were just two examples of them entering without warning. I stopped keeping valuable things at my HOME because I never knew who was in my apartment or when my door would be left unlocked. I said I’d keep this brief so if you decide to live at the Brookwood, just go ahead and expect poor communication (lies), mold, flooring that smells like animal pee, constant noise, poor plumbing/water damage, roaches, zero privacy, random threats of random fees, and theft (especially car theft). And don’t expect to receive your security deposit back without several months of follow up emails. My friends who moved out also had the same issue, but were owed more than a security deposit as their apartment flooded (twice) and many of their belongings were ruined."

"I have been treated like I don’t matter as a tenant. My apartment is covered with mold and they will not address the circumstances or concerns the leak occurred on 09/26/2023 and it’s 10/03/2023. I have had to stay at hotels brookwood apartments charges me for insurance and the property manager stated she would not be covering my hotel stays. I can’t take a comfortable shower and have provided a letter by the doctor stating I should not be living under these conditions"