Crestwood Medical Group Family Medicine Slaughter Road

"The woman with a ponytail at the front desk was unfriendly to foreigners and had a sneering look on her face. That's the most offensive look I've seen in over a decade in America"

"My primary doctor moved out of the area and I scheduled a new patient appointment with Dr Valerie Wright. Just before my appointment, we had a family emergency and I had to cancel and did so through their portal. I called and rescheduled and anxiously waited for the appointment. I went in and was told Dr Wright is not seeing new patients now. I explained I made the original appointment months ago and that I was not told that when I rescheduled. Too bad for me, apparently it was the “service” they used that messed up. So now, months after waiting to be seen, I am back to square one and need to find a new doctor. Dr. Wright, if you hire a “service” then you need to stand behind it as it is representing your practice."

"If I could give a zero, I would. On a trip in Florida and ended up with a stomach virus (noro?). After spending a day being sick, my husband now has it. Called the office to see if the doctor could call in an antinausea medication. No problem said the "agent" you will have someone call in 2 hours with a telehealth appointment. Just got a call and guess what??? Dr Wright said no! Despite the fact that AS OUR FAMILY DOCTOR she would have to see my husband in office. WE ARE IN FLORIDA! Avoid this group like the plague (which of course if you get - you will have to come into the office). Update to the review. Talked with the customer advocate for Crestwood. She was nice enough and recommended that I see the new doctor in the office. He too was nice enough, but stood firm on the fact that yes, if you have uncontrollable diarrhea and vomiting, you will still have to physically come in and see someone exposing the entire staff. Think of the idea of 1. being in an office where someone (mask or not) is experiencing this and knowing that this office is perfectly exposing everyone to what is normally a highly contagious virus. So, unless you are willing to get exposed to anything and everything that is swirling about, I would still avoid and look for an office that supports telehealth for things other than Covid."

"I will NEVER see this doctor again. Where do I start? The last time I was there I waited 2 hours to see him.. one hour sitting in the room waiting. He went out on leave and didn’t take proper notes so I was forced to argue with his nurse for a prescription refill (who is awful..she will not advocate for you do not trust her) . I asked who the doctor was filling in for him and I was able to solve the issue she just said no you just have to wait for him to return..no effort put in at all. .. if you are on medications that are life saving can you imagine having to argue for your meds and the nurse telling you NO before speaking to a doctor? He allows her to act this way and degrade patients by calling us honey and hun and sweetie. Very unprofessional. It seems they just want the money from your visit. I saw him 9 weeks ago and am not having issues or symptoms but they want you to come in for a visit. It has been one thing after another because notes were not properly taken. BEWARE"

"I have been waiting 15 months to be seen by this doctor as a new patient. I've been rescheduled 3 times with the next availability coming in May. I was supposed to be seen tomorrow (Feb). I have a condition that needs to be monitored by bloodwork constantly. Unfortunately, this is the only doctor that accepts my insurance and is "accepting new patients". When I called for an explanation I just got the runaround. I am absolutely baffled. Update: After leaving a 1 star review, Karen, the Director, called and was actually quite lovely and did everything she could to get us in right away. Seems like a system error of some sort. So I have changed my review to 3 stars. She was very caring. I did tell them we decided to move on from this practice, but Karen thank you for the quality customer service and drive to solve this problem."