MedHelp

"I began seeing Summer Powers, Nurse Practitioner at MedHelp Lakeshore after experiencing Long COVID systems for three years. My general practitioner and specialists I had seen during that time all admitted that they did not know what was causing my health issues; extreme fatigue, lack of focus and unable to concentrate or remember, body aches and pain, shortness of breathe, anxiety, but they tried to treat the symptoms. I was misdiagnosed as having MS. I am so thankful that a family member told me about the clinic, it has been a blessing! My experience with front office staff as well as the nurses has been the most pleasant I think I’ve ever had in a medical environment. Calls are answered and/or responded to promptly and courteously. When I arrive for my appointments my wait is never long. The communication and education I receive from Summer Powers is phenomenal. It’s very reassuring to understand what is going on with my health. The desire of everyone in the clinic to assist in my recovery is very evident. For this I am so grateful."

"I made an appointment to see Dr. Felgner a month in advance. I leave my work appointments to keep my appointment and they say I don’t have an appointment. They say that, even though I filled out the paperwork online from a link they text me the day before confirming my appointment. When I get to the appointment the unprofessional position of Dr. Felgner’s nurse, Andy, and the office manager, Madison, is that the doctor has a personal appointment and therefore has to cancel my appointment. My appointment, which I rearranged my day for, is subject to the whim of his schedule. I ensured I was on time to the appointment, that I completed all of my paperwork, and that I scheduled a month in advance!!! I’ve been coming to MedHelp for probably a decade. Dr. Vaughn (the dad) was my doctor. I hate to see it fall to such a poor standard of care. I’m done with MedHelp."

"No appt but went in for leg pain. Front Desk Staff friendly and prompt. Triage nurse was very helpful with other issues i had. Met Dr Jeff Love and first thing he did was introduce himself and shook my hand. Discussed my issues and made preparations for solving the issue"

"The MedHelp clinic at Samford is AWESOME!!! I will never go to another doc in the box again unless they're closed. I didn't have an appointment, but I felt very ill. Aleshia answered the phone and told me to come in. Within one minute of my arrival, she'd started taking care of the check-in portion of my visit. She was AWESOME!! Jamelia took care of me in the back and was AWESOME!! Dr. Love saw me within 5 minutes of my being sent to a room. He was thorough, helpful and AWESOME!! I never even felt the shot I had to get. All I can say is that it's rare for me to write a review, but the team at MedHelp deserved it. I have nothing but the highest praise for them. God bless you all!"

"Literal mixed bag. When I can actually get in, they are usually really great. They are respectful, through, and actually make sure you understand how to handle your treatment. However, I've been finding out that their hours are not correct. Everything says that they close at 8, but they lock their doors at 7. Even their physical building says "closes at 8". I get off work at 7 so I have been praying that they will keep their doors open until 8. But this has not been the case in the past few months. Maybe update your hours online and at your facility so people can make appropriate plans?? It would be great if anything ever answered the phone, but that's also not something that happens... If you can get seen, it's a great place to go. But go in the middle of day to avoid any issues."