Gerber Collision & Glass

"Totally satisfied with my experience from start to finish! Staff was so polite and helpful as well as kept me updated throughout process. Car was fixed up within 3 days and looks amazing! Highly recommend Gerber Collision and Glass to everyone!"

"Spoke to Tonya for an update on a vehicle that has been dropped off 9/06/23 for an insurance claim. She was very rude about getting an update and hung up. It is now 10/9/23 estimated date is 10/11."

"To make a long story short I had the worst experience dealing with another location (New Haven) and the general manager (Nick) trying to get my vehicle repaired from an accident that happened in November of last year . Multiple mistakes and Just the worst customer service . I was fed up with their customer service and not having my vehicle returned to me fixed and wanted to deal with a different Gerber . I got in contact with their RM Ed and he was professional and got me to this location and was working with the GM Jaron. He understood my frustrations and listened to me about about my concerns on my vehicle and knew what needed to be fixed and done right away . He took care of everything for me from continuing my insurance claim, to the rental car, and to the timing of the repairs. It sucks that one location had to pick up the slack and mistakes from another location but overall I should have chosen this location to begin with ! Jaron was very understanding, professional, and his timing was everything and I am happy with how my vehicle returned to me ! Ed and Jaron stated they wanted to make it right and they did just that. I appreciate the great customer service and the fast response because I was sooo upset and not impressed in the beginning with the company . From one manager to another this situated was handled well and ultimately in the end I am happy ! Thank you!"

"Dropped my vehicle off on Wednesday the 11th of January for a small dent (insurance claim) at 9:30 in the morning. Was told at the time "Early next week" it would be returned. Proceeded to call them back Monday the following week for an update, was told then " I'll have to talk to the tech and call you back", to which they never called back. I call again on Tuesday the 17th of January for another update, only to be told " it's just now being disassembled". I wait until Thursday the 19th for yet another update ( I had to call again) and told " it's in the paint shop now, and would be returned on Monday the following week". I call today January the 23rd (Monday) to be told the window company can possibly (not sure) replace/set the window later this evening possibly tomorrow. I have now spent over 515$ on a rental, almost two weeks of it sitting in the shop with no end in sight. By this point I'm disappointed, dissatisfied, and spent a whole paycheck on a rental with no end date and no return date. Avoid this place at all costs, they do not care about their customer and won't give a clear answer on when the car will be finished. Angry and frustrated is an understatement."

"Gerber is the only bodyshop that has touched this car since I've owned it. Since April 2016 (purchased 1/19/16) due to Volkswagens Corrosion warranty they have replaced both front fenders, both rocker panels, both rear quarter panels, the trunk and most recently the hood. Their attention to detail in the shop is phenomenal. My car is Blue Graphite (a dark metallic blue), and every time they paint it I'm blown away by the match that they can get. You wouldn't know what panels had been painted if you didn't know. Joe the shop manager started at the Merkler store on the north side where my car was worked on the first time. He did such an amazing job keeping me in the loop on what was going on with my car as the process was going on, I'm sure i drove him crazy with all the questions but he never danced around the question. Out of the three times they have had my car, i have never been unsatisfied with the with the work preformed. Kris took care of my last visit and was also very good about communications though ever step of the process. I am back into day to have some things touched up with their paintless dent removal, and while i was waiting for them to complete that, Aubrey was super friendly in the lobby, she also gave me a lime tootsie roll."