Werner's Garage, Inc. - European Car Service Center

"I've brought almost every one of my Volkswagen vehicles to these guys for my trivial car repairs. They have never let me down. The local dealership in town charges twice as much for parts than other dealerships in other towns. Therefore we choose to not use them. This shop knows their stuff and literally go out of their way to help out. You have to understand people.... They're Volkswagens... they break. It's what they do. I would and do recommend these guys to anyone I know with VW issues."

"Great experience at Warners. I had a big job to do and they got it done in about a week. In addition to my original problem they found several other issues that needed addressed and they made sure to call me and walk me through what it was that needed addressed, and whether or not I wanted it done. They updated my quote and were completely transparent. The job was right in line with what they told me and I feel safe knowing that the job was done well based off their honesty. Will definitely be back with all my VW needs."

"We have been taking our European cars to Werner's for the past decade. The appointment was scheduled to have our 2014 GLK 350 with less than 40k miles routinely serviced. We were asked to drop it off on Wednesday before 5, to be serviced on Thursday morning, which we did. It was getting late on Thursday, so we called and were told that the vehicle would not be ready until Friday morning. Again, we called a little before noon on Friday since no one called us and were told they were working on the vehicle and it would be ready by 2p. Tom (rude) called and said the vehicle was ready around 1p. I'm just wondering if they performed any work other than turning off the service light for over $400. After picking the vehicle up it was very dirty. The driver's mat was covered in dirt, the driver's inside door panel was dirty, and there were greasy fingerprints on the hood. The vehicle was driven on a wet gravel road which left caked-on sand under the wheel wells and along the bottom of the vehicle. Customer service is terrible! I'm assuming the owner is unable to monitor his business or has passed away. There are a lot of cars sitting around that need servicing, so that should be a red flag. I'm just saying, take your car there at your own risk. Better yet, read the reviews before you drop your car off at this place. Thanks Werner for the great service from past years."

"My engine went bad on my 2018 AMG C43 (frustrated with that in itself). Mercedes quoted me $41,000 to fix it and I passed. I was able to find a motor at a decent price but before buying it I spoke to Tom and he said for sure they can handle the job. They said they had a big workload and I said I wasn’t in a hurry. I purchased the motor and had it shipped to Werner’s and then paid to have my car towed there. Over two months goes by and I call to check in on it and they ask me to call back when the technician is in. Monday comes and I speak to the tech. Turns out he is not comfortable changing the motor because the new one is missing components that need to be transferred or ordered (willing to pay for that expense). I waited for over two months for them to change their mind and not feel comfortable. I’m glad they tell me now instead of having an unqualified mechanic work on it. I guess the most frustrating thing is I bought this engine had it sent there waited 2 patiently waited for months for them to start. Then they change their mind, I’m outside my return window and a portion of my warranty is gone and they won’t even cover the towing to have my car and motor sent to another shop. Poor communication and not even accurate communication at that on management"

"When I worked in the Fort Wayne area I would get my VW Passat(320k) serviced at Werner's Garage. From major work to minor work they even have a body shop. Honest and knowledgeable... I only wish I would have found them earlier ....and not Vord.....Volkswagen in Fort Wayne. I believe they specialize in any kind of European car not just Volkswagen"