Tom Wood Collision Center

"Windshield repair service review: 10/23/23 Overall we were satisfied with the service received, but communication could have been better. I worked Robert on the drop off, and he did an awesome job communicating what to expect when I dropped off the car. He clearly explained that the windshield would be installed that day and taken to Porsche for the calibration work the next day. I dropped the car off on a Monday, 10/16/23 and the car was available for pick up on Wednesday 10/18/23. The poor communication occurred prior to drop off. During that time I was corresponding with Louis, who was very helpful when I contacted Auto Detail Plus initially on 9/18/23. That morning Louis emailed a request for information regarding the windshield damage. I responded to his email immediately and provided the requested information. At that point I did not receive any further communication, but assumed that they were busy and left a follow-up voicemail the next day and also the following day (with no response). My husband was finally able to reach Louis on 9/20/23. Louis emailed the estimate to us that day; we approved the work but were unable to reach him again in order to make the initial payment for the parts. We left another voicemail and email to approve the work. Louis called my husband back the next day and we paid for the parts. We were told the parts would arrive in around 3 days. There were no updates on parts for the next 9 days. We left a voicemail for status update on 9/29/23 and in response, we received an email update from Louis informing us that the parts had not arrived. We had no issue waiting, but would have appreciated better communication. Louis, sent us an email update on Wednesday 10/4/23 to inform us that the parts had not arrived but should arrive that Friday. Louis sent us another email update on 10/10/23 to inform us that the parts for our car had arrived and to finally schedule our drop off for the repair. So 16 working days overall to receive the parts and another 2 days to complete the work. Overall still satisfied but continued communication throughout the process is always a plus for good customer service."

"The staff at Tom Wood Collision are phenomenal. Rhonda and Josh went above and beyond. There is no other collision center that I would trust my vehicles with like I do Tom Wood Collision and their staff. The professionalism, passion for what they do, and compassion for their customers is exceptional."

"I tried calling several times and left messages without a call back. When I finally got my car there with the help of Tom Wood Land Rover, it sat for over 2 weeks without being worked on and I never received a call for an update. I had to push them to file a claim under the expensive warranty I had purchased. When they did, they maxed out the claim to try to get as much money as possible and didn’t even send measurements for the dents, which inevitably resulted in my claim being declined. I have since worked with the warranty company to file the claim the correct way saving me thousands of dollars out of pocket and having my dents repaired by a competent company. Just to add a cherry on top, the POS rental they gave me wreaked like cigarettes and had ashes in the ashtray… I’m not a smoker."

"Excellent Customer Service and support from Ashley and Kayla, the Collision Center’s Receptionist’s, who will answer all of your questions regarding your claim and insurance coverage. They’ll have your rental car available and be available to you throughout the whole process. I’m a single, senior woman and this was a great help. Zack, the estimator, texted me daily about the progress of my repair and was very conscientious, patient and knowledgable. Josh, the General Manager did a great job overseeing the repair of my Forester and completing it in good time. Enterprise Car Rental Service next door was helpful in many ways. Thank you Tom Wood Collision Center!!"

"Maybe TLDR, but read it anyway! My car looks amazing! We knew it was going to be a tall & extensive order for basically a full restoration of my Z, but the entire staff at TWC was happy to take it on. Everyone from the front desk staff, Rhonda & Ashley for handling the needed paperwork & keeping me updated on the progress of repairs. To the admin staff & manager; Josh, Tylor, Kyle for keeping me informed on every process & putting my plans into motion & execution of the vision for my Z. To the A-Team, Dakotah, Juan, Owen & Mike, Rosalio & Montej who has done amazing work to bring new life back to my car, the body & paint look fantastic. Their tireless efforts, attention to detail and genuine care put into the work has shown commitment to the customers' satisfaction. The ADP team, Paul & Robert who did the impossible by reconditioning my wheels back to new condition. And finally the Detail department, Randy, Kayla, Joe & Rob, who have put the final touches on the car. Both interior & brand new exterior show their dedication to the above & beyond attitude & work ethic for every car & customer. Thank you, Thank you, Thank you to the Tom Wood Collision crew!!"