Falcone Automotive

"After wrecking my 2010 Forester due to horrible winter driving conditions, I knew that finding a replacement vehicle quickly was my best option. Being that my insurance provider was backlogged with claims and I was starting a new job in Indianapolis within a week, the search for another Subaru was on. Fortunately, my search lasted all of one hour after arriving at Falcone Subaru. I took a short time to browse the showroom and Chase was there to answer any and all of my questions regarding a 2014 Impreza. He really is well versed with the product line and Chase’s willingness to help and inform the customer should not go unnoticed. Without a doubt, Falcone Subaru has their act together. It was simply prompt and genuinely courteous service without any pressure on the prospective buyer. We settled on a very agreeable price, took care of the paperwork and sealed the deal. I really cannot say enough on how enjoyable my car buying experience was at Falcone Subaru. The staff really knows how to make the purchasing process a pleasant one. Falcone Subaru’s stellar reputation is truly well deserved."

"John Fitzgerald was very very knowledgeable and the whole experience was very transparent. I was shocked at the no pressure-here's our product here's the pluses and the deals if you wanna but great if not that's fine too attitude at the dealer. John layed out all the scenarios and found the best that fit us. Gary the used car appraiser was great too he valued our trade and was very explanatory on why it appraised at what it did and what websites would appraise it at. All in all a great experience. We originally went to Falcone because of the no dealer or doc fee's like he says in the billboards and it was true. I feel like I can go back with anything or just to chitchat and I'll be welcome."

"Falcone is definitely the place to get a Subi in Indy. Alex and Mo were excellent in getting my info ahead of time so that my visit was quick and painless. We also met Bob Falcone, the owner, you hardly ever see that at any dealership. This was the easiest experience I ever had in getting a new car and we love our new Forester Black Edition (which btw they looked at other places to get it for us)! We'll be a lifetime customer of Falcone!"

"I bought a 2013 Focus ST from Falcone VW. At first I was impressed with their dealership and their were some pros as their finance department was amazing. However, what wasn't impressive was the commitment to excellence as I was lied to about several things. First off, the car was listed with a backup camera according to their advertisement on their website. This car did not have a backup camera, did not come in any 2013 Focus ST models unless it was installed aftermarket. Secondly, I was promised a second key fob. Almost a year of ownership and I still only have one key fob. Also, while at the dealership a piece of the trim in the engine bay kept falling off, and that issue was never addressed. I also requested a book with my vehicle which they said they would print one off for me. I still do not have this book. So it seems pretty simple, once they had my money they were not interested in fulfilling any promise made. I've also already spent 960 dollars on rear brake repairs with under a year of ownership. I had to replace the pads, rotors, calipers, and hoses on the rear of the vehicle. I know this is typical maintenance but I feel under a year of ownership I should not have to make that level of repair. I still really love the car, just disappointed by some promises that were not kept. You should NEVER make a promise you don't intend to keep."

"Shopping on a Sunday and they called the cops on my mom and I. It turns out Mr.Falcone does not think the Indy police do there job and to me that is sad. If you don't want customers on your lot close the gates!"