Gates Ireland Road Body Shop

"11/29/23 I called in to have my Left Rear tire sensor replaced on my 16' Acadia. When I dropped it off, I figured I would have my light bulbs replaced due to low beams going out. When I dropped the truck off, I had ONE sensor out. I picked up the truck 5 hours later and all 4 tire sensors are now faulty. When I asked HEATHER why all 4 were out, she said "They were like that when you drove it in." I can assure you they were not. Not only that, but she handed me a $290 bill for the headlights they replaced. She told me it was a 2 hour charge for labor... [ Yes, 2 hours for their "GM Certified" technicians to replace 2 bulbs ] They also added a $33 charge because I told them not to fix all 4 sensors. The total bill would have been almost $850.00. So now I'm stuck spending $200+ at another store to get it done correctly. Sidenote: If you bought your car in 2020, 2021 - They DO NOT honor their "Lifetime Warranty.""

"Very communicative and professional! Not to mention they do fantastic work. I have never had body work done before so I was worried the paint matching might not be perfect and it would look slightly off. They definitely exceeded my expectations and I will be coming back if I ever need any work done."

"TERRIBLE WORKMANSHIP/THEY DO NOT CARE BRAD RUSSELL the estimator lied to my face after being confronted. On my second attempt for Gates to fix what they were paid over 12k to do the 1st time. The car had minor passenger side damage from a deer strike. Odometer was at 8,xxx mi's. This place was a preferred facility thru Liberty Mutual. Once it was "done" I noticed a lot of things incorrect or done wrong. Scratches on a newly painted hood. Wrong hood decals. The wrong Camaro nameplates, no bowtie, bubbles in the paint and dirt. Etc. Panels misaligned and hanging. The more I looked, the more I found. Ray the manager promised an LED bowtie to compensate me for my time and trouble. SURPRISE! They didn't even honor that. I reluctantly took it back for Gates to do the job right the 2nd time. Per insurance request. Showed up unexpected to find more lies about what had been done. MY REAR TIRES ROASTED TO THE BANDS. Tire debris caked up in the most disrepectful way for an owner to find their car. They must have just sat at full throttle to do this. TRIED TO BLAME ME. Stated he had before photos. ANOTHER LIE he did not!! Just tragic comedy at this point. Then I was accused by Brad of being a difficult customer. "Because I had a list." Of very obvious things that still needed fixed. (See Photos) All verified by Brad and insurance. I was supposed to be a priority since they couldn't complete it right the first time. They left it sitting in their inventory lot not being worked on. Told me they needed another week. After ignoring me for more than a month. I immediately removed my vehicle and now have insurance paying another "body shop" to fix what they charged for originally. 12k in repairs. DO NOT USE GATED IRELAND RD UNDER ANY CIRCUMSTANCES They are not and will not hold themselves accountable. I have receipts, documentation and all the communication to back this up. If anyone from Gates cares enough to ask."

"UPDATE: I was obviously irritated at how long the estimate took, which ended up being 6 days but that was because it’s a brand new vehicle. I was originally quoted 6-8 weeks by the front desk. Then my advisor said they had all the part and it should have only been about 3 weeks. They didn’t realize they were missing a part that was on back order so it ended up being 9 weeks and 3 days from drop off to pick up. All in all, they get a 1 for lack of communication but they did 5 star work. Original: Front desk is very pleasant. However, I was told I’d have an estimate by the end of the day I dropped it off. It has been 4 days since my car has been there and I have yet to hear anything from the dealership. I should have looked at the other reviews before coming here. I would have steered clear"

"This shop feigns ignorance about the massive role they play in deciding the fate of someone’s vehicle (and ultimately their life). Based on months of the insurance company blaming these guys and these guys blaming the insurance company I have no will to even bother anymore. I told insurance to keep the chump change they’re offering while ignoring the upgrades and the truck. Based on my experience I have to wonder if the insurance guy gets a kickback and I have to wonder who wants my truck. Is it someone at the shop or someone at the insurance company. Or is it just another batch of discrimination for being disabled and easy to exploit. I’ve been paying my full insurance to walk. Since November of 2022. It’s May 2023. I just had the rack and pinion replaced, new tires, and soooo much more. It is my opinion someone already has dibs on it. I just paid my registration for a vehicle I can’t drive. This shop wants 600 bucks to drag it back to me because and they keep refusing to fix it for me. They say they don’t fix totaled vehicles but I think what they mean is they don’t fix without a blank check. Not having transportation has been brutal and has made any progress to getting back on my feet impossible. I am ready to simply give up completely because it doesn’t seem like I’ll ever be allowed to live. Breathing is not living."