5 Star Transmission & Auto Repair LLC

"PSA to all who may consider using 5 Star Transmission for any vehicle repairs… My Nissan’s transmission was failing and I needed it rebuilt. I was referred to William, the head mechanic at 5 Star by a coworker. We talked prices and got my car in the shop without any problems. Within a couple weeks my car was fixed! Until I got in it to drive it, my car broke down completely within an hour of leaving the shop. That was 53 days ago, for the last 53 days I’ve had to fight tooth and nail to even have a conversation about my car. William AND the shop avoid all of my calls and give me lousy excuses as to why they can’t answer. It’s always “It’ll be done once I get this part in” but the part is never right. After getting fed up with being unable to get in contact with the shop; I decided to drive up there and look myself. I discovered that my car wasn’t even in the shop and has been moved to an unknown location without my consent or knowledge! William and 5 Star Transmission are wildly unprofessional and completely unbothered by their inability to complete work. I would never in my life recommend anybody to use their services!"

"The above and beyond reviews are not a joke. We broke down on a trip from NC to IL on the Friday of Labor Day weekend. Called several places in the area we broke down and they laughed when we asked if there was a chance we could get back on the road before the holiday. Found these guys a half hour south of where we were and brought the truck in at 4pm. They tore the transmission out, rebuilt the pump, and had it back in by 9 that night. They stayed late on a holiday weekend just to save us from being stuck and did some quality work for us. We're 2k miles down the road on the repair now with no issues whatsoever!"

"Had my transmission worked on by them cause that's who my warranty company has. Transmission still isn't working right just gets worse stuck on the highway with the system saying transmission fault service now transmission overheating . Taking it right back to them. Well now I'm without a car completely cause they aren't responsible for the transmission the warranty company sent them the transmission and they put it in not making sure it was the right one for the car what mechanic doesn't make sure it's the right part .it's ok cause I'm contacting my attorney. Now they have lost my key to my car and have not called me everytime I call I get another lame excuse. Now they lost my key to my car they have had my car for 4 months. Everyday it's something else. And now I have a $17,000 lawn piece in my front lawn and they refuse to fix it"

"Will ALWAYS get my business. I have been coming to them for years and have never been disappointed. They are honest, fair and trustworthy. They have been a huge blessing to my family and friends that I’ve sent their way. As a woman I feel we get taken advantage of by this industry. These guys are genuine and don’t treat you like your dumb. There are good people in the world and they represent it."

"Friendly service Fast turnaround Great team good sense of humor Dropped my truck off on a Thursday came back on a Monday and the company was completely gone not a vehicle or employee in sight lol They moved locations within 3 days 30 plus cars plus cars plus office equipment Called and gave me the new location and started working on my truck immediately Definitely will do business with these guys againThanks 5 star transmission"