BT Nails 5656 Georgetown Road, Indianapolis, IN 46254

"I was mistakenly profiled for someone else after asking for my cuticles to be cut ( what they do in any manicure service ) the OWNER that sits in the first chair told me that would be $15 more. I said that’s fine. He went on to say I gave them a hard time the previous time I was there. That was an absolute lie. The owner is rude and profiled me for someone else. Do NOT go spend your hard earned money there."

"I'm giving the shop a 3 because of price inconsistencies.. This drives me mad!!.. I get basic nails and don't really do color often.. maybe a nail or 2.. but nothing fancy at all. I've only been 3 times and the third being today. First set ($40 and i always tip)was good, but had air bubble right after I got them done. They still.lasted 2 weeks and when I went back for another full set and got a different woman. She said 45 for the exact same thing.. She did great and my set last 2 weeks and more.. but I went in for a fill in and didn't have to take this set off. She said 40.. I didn't say anything and paid for the fill.. but will.not be back.. I just want price transparency and consistency! And fair pricing.. and fill and a full set don't cost the same anywhere"

"I have been going here 8 years but lately they have been up charging for no reason. I got a fill in on my nails and toe color change and was charged $71. I should’ve got a new set. My sister then came and got white color on her real nails and toes and was charged $71. How we end up paying the same price smh."

"I chose a powder dip. A pretty bright maroon and a pretty glitter gray. It was beautiful when it went on. I said OMG I LOVE IT before I was even finished. Then she put on a top coat of some sort that I hadn’t seen done before at other places. It turned my nails super dark. The glitter looked black instead of gray and the maroon was so dark it was more of a chocolate color. I asked if it was going to turn back to the color it was. Which was also the color in the jar and on the fake nail they had on the sample. She said yes. I noticed it wasn’t turning back. So I asked again. This time she said no. I asked what happened. She didn’t know. Helen also tried to figure it out. She’s got another fake nail to see what went wrong and realized it was the top coat that had done it. I told them I didn’t like it. So they tried to fix it with a gel polish. It was still ugly to me. The lady who did mines also missed spots on my nails and left them very bumpy. I also showed her a pic of the shape I wanted from a pic on there google photos. She didn’t come close to it. They charged me full price of $45 and I tipped $5. I understand mistakes happen and I always tip period. But I would not go back. I’m super big on customer service and felt they should have discounted me since they knew I was unhappy. I would suggest asking for Helen since most ppl were requesting her and I seen other nail techs getting help from her. I just wouldn’t go back myself due to not making sure every customer leaves satisfied. Now I have to walk around with nails I don’t like."