The W Nail Bar 4026 East 82nd Street, Indianapolis, IN 46240

"Both Natasha and Crystal were amazing! Everyone was so welcoming and talented. This was the best experience I have ever had in a nail salon. The cleanliness was exceptional. Both check in and check out were seamless and easy. The place itself was gorgeous and modern. I felt so comfortable and welcome immediately. I signed up for a membership right after my first appointment!"

"Second time I’ve been in. First experience was not great but thought I’d give them another try… brought my 5 years old daughter in after an intense Riley Hospital day, mid morning on a Monday, there was not one single customer inside. We arrived at 11am, The girl said she couldn’t see her until 12:45 and it would take an hour . I made sure she understood all we wanted was a kids polish- no gel or anything else as my daughter is 5years old. Not friendly or accommodating at all. I wont be giving them a third chance. They have proven to be pretty smug both times I’ve been in! Unfortunate since I lice just down the road and this would be a very convenient place to get me and my 4 other girls nails done. Customer service is still important!"

"Do not get GelX at this place. After 3 days 7 of my nails peeled off, and one that’s lifted, so only 2 nails stayed on total. The nail tech was nice and place is clean, but I was told to call the store if I had any issues with my nails within 7 days. When I call the customer service number listed online, it’s rings then says a “BOT” will text you, then the call hangs up. I cannot get through to talk to an actual person. After spending $80 on this set, it’s ridiculous that they fell off after 3 days."

"my toes look fine. however, i got the gel x set for my manicure and the lady nipped my cuticles and made two of my fingers bleed. they look nothing like the picture i asked, which isn’t a problem usually, but i got a basic french tip and she messed that up. the nail shape is wonky, the french tip is messy, and now my finger hurts. i’m very disappointed. i didn’t even get an apology for what happened and i was just expected to deal with it. i shouldn’t have to bleed and be hurt in order to get my nails done. i will never go here again."

"Came to the salon today to get my nails done. I’d never been here before but I’m not so sure I’d be back. My nail tech was super sweet and helpful but whenever I left the salon it was like putting on a different lens. I had to get them redone from the right to the left and even then… something was off on the drive home. The nails just look bulky and oddly shaped no matter how it was changed. I feel really awful; I don’t like to complain or be a nuisance but they’re just not the same."