U.S. Truck & Trailer Service, Inc.

"The yard and wrecker boys are helpful and good at their job but the office management sucks. Purchased a trailer that was stored on their lot. Was advised to wait for warmer weather to pick it up and then charged a $2200 (150/day) storage fee"

"This company should be ashamed of themselves. I wish nothing but the worst on every single employee. Got into an accident Nov 9th, picked up my truck Dec 26th for them to fix an AIR FILTER. Didn't have a choice but to use them. It got towed there. 545.00 for a 4 mile tow. That's not counting the 800.00 for an air filter."

"The leaf spring on my camper broke while heading to Potato Creek State Park. I called multiple different tow companies and as soon as I stated I had a travel trailer, I was told they couldn’t help me. My father found this towing company and gave them a call. They told us they could help us no problem. Driver Casey showed up and quickly tied up the axle on my single axle camper using ratchet straps and wood blocks. This allowed me to tow my camper a mile down the road to a repair facility. Casey was very knowledgeable, friendly, and clearly took pride in his work. If I ever have an issue in the South Bend area with my camper or other vehicle in the future, I would not hesitate to call this company for help."

"The towing service associated with this company damaged our trailer when they towed it. They said they could handle it and obviously did not know what they were doing. Of course they denied doing any damage but there wasn’t any damage to the front end until after they towed it. We are hard working people that now have to fix the damage that they did. We won’t ever use this company again and it won’t be recommended to any of our friends."

"Worst experience I’ve ever had with a repair place. I own the truck and they refused to deal with me because I wrote an email because they weren’t being transparent with me. I guess a woman asking them questions was too much for them? Nothing they did was honest or “Christian” as they call themselves. We received a quote for $11,000 from another place and went there for a second opinion. We were told it would be “nowhere near that.” Almost $14,000 dollars later and the truck was literally falling apart on the road during the first run after it was “fixed.” They said “this should have cost $17,000.” They were the ones who gave us the estimate. So much wasn’t honest or right about this transaction. We had just had the A/C repaired somewhere else and suddenly there is no Freon in the a/c. It’s been maybe a month and the starter they “had” to put in just went out. To date they haven’t called us back about that to fix it. The staff is rude, especially James. My mother told Angela to her face she wasn’t acting like a Christian. In fact I am looking at my legal options now as there is no signature or permission from me anywhere on any quotes. I’ll definitely be contacting the BBB. They know where to find me if they want to do the “Christian” thing and makes this right. And the story just gets better. The starter they put in failed and it’s my responsibility to get it fixed and then return it to them? These people are crazy. James is about as cranky as they get. They did the shoddy work and their starter failed. I don’t think it’s too much to ask to repair your shoddy work. Whatever happened to customer service? I will update this review every time something else happens."