Red Roof PLUS+ & Suites Birmingham – Bessemer 4985 Academy Court, Bessemer, AL 35022

"Great service new hotel, I believe we were the first people to stay in our room. Beautiful rooms."

"We had a very good stay at red roof. The rooms were clean and the lady at the front desk was super nice and accommodating. We will be going back."

"I reserved this hotel through a 3rd party website for 2 different weekends. When we arrived to check in, the front desk clerk stated our reservation had been canceled (for both weekends). She was unable to identify why it had been canceled. I was never notified of the cancelation. The 3rd party website also called, as the reservation remained active on their site. Still no resolution, unless I booked directly with hotel at a higher rate. Fast forward to the next day and I attempted to meet with a manager without success. The 3rd party website called again to inquire about the cancelation and they lied, stating I had checked in after midnight. (Phone records proved I was on site before midnight.) We checked out immediately following this incident. I will never support a business that cancels your reservation and lies. Hotel was very basic. Hotel had been renovated (different flooring, paint, etc) but must have been done on a very low budget. Beds and bathroom appeared clean."

"We checked in with no major issues. We did notice that the smaller gentleman (who seemed to be in charge) was clocking our entrance by following us to the elevator and creeping. We let that slide. Got to our room with 2 king beds... nice and spacious. Not enough towels but hey...we can ask for more right? No major concerns BUT BUT BUT...the small Indian woman called my son stupid because he was playing in the hallway and it pissed her off. I can't imagine why this would be ok. We went to confront her and she hid from us. The small guy emerged again to say that it was all my kids fault for playing. I DID get on my kid BUT I still can't figure out how it's ok to call a 10 year old stupid. The feeling is low key harassment. As we were asking for the lady's whereabouts, the black lady was mortified about the situation. She was overwhelmed because the owners JUST called the police on another guest. Quality of the room, I would give 7/10. Attitude and demeanor of the small Indian woman and man 0/10. The lady is an undercover bully. Don't call my child...talk to me. And please don't respond saying you are disheartened because you already know how the folks running the facility are. They need to go. There is a reason the reservation is nonrefundable. Yall already know THEY are the ones causing issues but you don't wanna lose money. AND.... if you, as a guest, try to hold them accountable, they'll call the cops and try to put you out. AGAIN, if you can get past the racial undertones or their actions, it's a great place to stay. I'm not sure I'd risk it again. In fact... there are several other hotels in that same complex and in suite their staff has been trained on managing "conflicts".... even though that wasn't a conflict. Just tell him to stop BUT DON'T CALL HIM STUPID!!"

"Hallway reeked of pot. Key hardly worked. Housekeeping knocked once and barged in without waiting for an answer and asked if I was checking out before the checkout time. Rude owners. They only took out the trash and gave new towels that were slightly damp. No breakfast served. Air conditioner and fridge barely kept anything cold. Elevators got stuck and had to use the stairs, just to get a mean look from the owner. Glad to not have to go there anymore."