Holiday Inn Express Thomasville, an IHG Hotel 30040 U.S. 43, Thomasville, AL 36784

"Our experience at the Holiday Inn Express in Thomasville, Alabama was nothing short of exceptional. As newcomers to the area, we needed temporary accommodations due to the logistics of moving, and our stay at this hotel exceeded our expectations. During our two stays at the Holiday Inn Express, we encountered a small hiccup on the first night when there was no hot water in our room. However, Shay at the front desk went above and beyond to swiftly address the issue. She not only arranged for us to move to another room promptly but also provided assistance with moving our belongings and ensured that we were comfortably settled in. It was evident that the hotel staff took guest comfort seriously, as indicated by the swift action taken to install a new hot water heater within a week of our initial visit. This proactive approach to addressing maintenance concerns left a positive impression on us and demonstrated the hotel's commitment to guest satisfaction. The friendly and helpful nature of the entire staff at the Thomasville Holiday Inn Express was consistent throughout our stay. From the attentive housekeeping team to the accommodating front desk staff, everyone displayed a genuine dedication to ensuring a pleasant guest experience. In conclusion, the Holiday Inn Express in Thomasville, Alabama stands out for its exceptional customer service, proactive maintenance practices, and overall commitment to guest satisfaction. The staff's genuine care and attentiveness made our temporary stay a comfortable and memorable one. If you're looking for a hotel where your needs are prioritized and addressed promptly, the Holiday Inn Express in Thomasville is a great choice."

"Very nice Holiday Inn. Big modern rooms. Weekday night front desk guy Willy is awesome - friendly and professional and fun to talk to. The free breakfast is very good and kept up well by the staff over the morning. Both days I stayed here all the staff I interacted with was great. Hot water went out one night so I had to shave with cold water before going out. Walls are pretty thin so if you hear someone being loud switch rooms right away because you'll be hearing them all night. AC is very loud but I did appreciate that it drowned out the noise from the people next door. Room service leaves fresh towels in a pile instead of hanging them, didn't make my bed between night 1 and 2 and there was someone else's razor guard in my bathtub when I got there. I would go back."

"New hotel and in good repair. Easy access right off the highway, breakfast was fresh and hot and the staff were attentive and kind. Shout out to Kadaja who recommended Davids Catfish House."

"I stayed here for 10 nights on a work trip. The housekeeping crew is a nightmare. One day they stripped the beds and never put sheets back on. They just put a blanket on top of a bare mattress. One day they wouldn't refill my shampoo or bath soap. On the second to last night they put sheets on my bed with someone else's hair on them. Also, the biggest concern, one of my coworkers was given a master key instead of a regular room key! The front desk worker told him when he checked that he "absolutely must return it." What would happen if a criminal got hold of that??"

"I stayed at this hotel due to working in the area for separate short periods of time. Last week, I stayed and it was fantastic. This week, I didn't have hot water when I got ready for work. I get ready at 3:45am so not exactly a great time to call for maintenance. I reported it to the front desk & when I got back from work, it was fixed; however, starting my day with an ice cold shower was not too enjoyable. The second issue I have experienced was the smell of the room after coming back from work today. It smelled like mop water that had soured. It's relatively late in the evening and I have another early morning tomorrow so it's not worth the effort to complain/wait for a resolution. Again, not a positive experience. I have another trip to book with the hotel and hope to have a better experience. It was not bad enough to change hotels immediately, but I definitely will if the next experience doesn't improve. Positives of the stays include quick check-in, friendly staff, quiet environment, and comfortable beds. All of these aspects are super important to me, so I am willing to give it one more try!"