Publix Pharmacy at The Shoppes at Deerfoot

"Not sure if this is a common occurrence, but based on other reviews, it seems that Publix only hires rude, inept employees. Was told that I had already picked up a prescription the day before I came to get it. I assured them I would’ve remembered that. Then they told me that was on my other profile. How many profiles do I have and what profile picked up my meds the day before? I’ve had all my medications transferred to another pharmacy and will only recommend Publix to people I don’t like from now on. I won’t even get my groceries there now. Step up your game!"

"After a couple of years of being a customer here, I am done. Several employees in the pharmacy are so rude and have no customer service manners when speaking to customers about their medications. I haven’t even gotten my medicine refilled in the last 2 months because I absolutely don’t want to have an encounter with them. They make rude remarks towards my mother inquiring about her prescriptions as well."

"The male pharmacist (bald man) should not be allowed to speak to customers. He really should not be allowed to speak to technicians the way he did either. He is completely rude and is NOT compassionate. It is not my fault that 3 days ago I called to ensure my new insurance was added to my profile and the employee told me it was. While he attempted to help the sweet technician that was truly putting in effort to apply my savings card for an expensive medication, he made me feel like I wasn’t wanted as a customer. He loudly told her “I have 30 mins to fill 60 prescriptions”. He then asked me “Do you really need this prescription today?” Really!!!???!!! I absolutely need my medication today. I came to Publix today just for my prescription and I called 3 days ago to confirm my insurance was corrected. Clay, the store manager, was very nice and listened to my concerns. I appreciate him listening. I am still leaving without my medication and will be having another pharmacy fill it for now on."

"If I could give this pharmacy 0 stars I would. Like several of the other reviewers have mentioned, the staff is consistently unfriendly and rude. Whether on the phone or in person, I always feel like a burden to the staff. I expect absolutely nothing from anyone here- just the occasional medication, but their attitude is enough for me to seek a different pharmacy."

"I’m giving 3 stars instead of 1 because I like some of the staff at the pharmacy as far as friendliness. It seems like every time I order my medication, there’s a problem that they don’t relay to me with even a simple phone call. I ordered my medication a few days before I arrived to pick it up and it still wasn’t ready. Communication isn’t great and they blame it on being short staffed, which I do understand. This has been going on since before COVID and I kept giving them chances to correct it. No excuse to not simply call me so that I’m not making a wasted trip. I will say that the store is very clean and most everyone is friendly and helpful. I really wanted to remain a customer of the pharmacy, but I need better communication."