Pottery Barn

"I’ve been thoroughly dissatisfied with every experience with Pottery barn. They nickel and dime you even though everything there is ridiculously over priced. And worse, the quality of what I’ve purchased (furniture, bedding, various other items) is not worth the price. I purchased a dresser and was charged $300 for delivery. Then when it was ready to be delivered I was not contacted or anything. Several weeks went by and I had to contact them to see what the delay was. Apparently they just forgot to schedule the delivery and I had to wait several extra weeks to get on the schedule. When it came, there are obvious imperfections already and the material seems not high quality. Overall very unimpressed with products, shipping, and delivery. The baby registry app is clunky and hard to use. Returns are difficult. They charge ridiculous amounts for shipping and are routinely back ordered. I seriously don’t know how they are still in business with the way they operate and how terrible the customer service is."

"WARNING I am very disappointed with my experience at Pottery Barn. My husband bought bedding, including the Classic Organic Sheet Set I would never shop at this store again or any Pottery Barn. My husband and I bought these sheets on March 26, 2023. We had a king bed delivered on March 30, 2023. We washed the sheets March 30 before making up the new bed. When we got them out of the dryer on Wrinkle Care setting Permanent Press, they were beyond wrinkled - all scrunched up. We did not make the bed after seeing the sheets and went to the store to return them that same day. We were told they don't take back sheets once they are washed. Well, first, one does not sleep on the sheets until they are washed. And, they have to be washed before one knows they are 100% unacceptable. The salesperson got the manager for us, who told us this is store policy. He did not even want to look at the sheets for himself - totally indifferent to the issue. We spent a lot of money for a quilt, two quilt sham covers, and two linen duvets. They refused to make the issue right for the sheets. I said I would report them to the BBB and Attorney General of Indiana. They said to go ahead. I forgot small claims court and AmEx. I am getting my $169.00 back the hard way, since the easy way is not possible. Having read the small print on the receipt, it is not stated anywhere that this is a store policy. I am contacting Simon Mall about this store, too."

"Great experience with ordering a bedroom set. The sales lady was so nice and personable on a busy evening. We received our delivery on time. We had an issue with the quality of our headboard but we were directed to contact customer service and the process of getting a new headboard was simple. They were very responsive and helpful. With the shortages of everything today, I was very pleasantly surprised with my experience! I took one star away, not because of the service at the store....but because PB charges SO much for shipping and delivery! We ordered 4 pieces so it was fine but it wouldn't be worth it if we only ordered one piece."

"We completely redid our bedding a week ago and needed a lot of help. There are so many layers.. the sales associate, Frank, really helped us. It took a minute for me to explain what I was looking for, but he listened and brought out the perfect duvet cover! We ended up getting a full sheet set, 2 throw pillows & covers to match the duvet + another blanket. It was a pricey investment, but totally worth it. The sheets are SO LUXURIOUS. They are the Tencel lyocell sheets and you literally just glide right into them. I am absolutely obsessed!!"

"Ordered a bathrobe online and instead of a bathrobe I received a monogrammed coffee mug with my initial on it instead. I called customer service and was told they wanted me to send back the mug while they generated another shipment. The lady put me on hold and the call was disconnected. Called back, finally got ahold of another guy who agreed that sending me to a ups store to ship back the monogrammed mistake was asking too much. Surprise the item is now out of stock. Got bumped up to a supervisor who told me there was absolutely no way to fix the problem. When I asked them to ship it from a store inventory she said it wasn't possible and told me she generated a refund because there was nothing she could do. Don't buy from this store online. Their strategy for over selling items is to send you a coffee mug with your initial on it."