Jiffy Lube 355 Morthland Drive, Valparaiso, IN 46383

"I completed an oil change with Jiffy Lube, fast forward about 6 weeks later and my car started ticking. I was encouraged to have my oil level looked at to which I regrettably replied, “I just had an oil change my oil is fine.” Fast forward a few months later my car has needed so much engine work. My family mechanic said I had no oil in my car. There were no leaks and everything was sealed properly, Jiffy Lube either didn’t give me oil or they did not give me enough oil. I found the time to call and the shift manager took my information and then quickly called back and very condescendingly reminded me that it had been months since my oil change. I acknowledged the fact, I work from home and very rarely drive my car. I asked for a recording of my oil change and was told they are deleted after 30 days. I asked to speak with the general manager and the shift manager said he was not currently in the shop but that the general manager is who did my oil change! It dawned on me that on the day I pulled out I was disappointed that my car was not vacuumed but shrugged it off and that a couple months back I ran out of windshield wiper fluid quickly when I tried to use it after the oil change leading me to believe that they never topped me off like they should have. My engine repair has cost me thousands of dollars, proceed with caution."

"Great group of people working here. I have a car with a motor swap not original to my car. I gave them all the info on the motor and they had no issues changing the oil for me. Should I change my own oil on a motor swapped car? Most likely. But it's cold and I didn't want to, so they'll forever have my business!"

"Fast, professional and thorough. I didn't want to deal with the screwed on undercarriage so it was worth the money. Also their free inspection spotted some air filter issues which I was happy to find."

"Fantastic service! Professional and friendly. I had a dark spot on the inside of my hood. The manager did an inspection and cleaned it free of charge and so we can see next time if the spot returns. I have been going to this Jiffy Lube for years, and always had great service. This exceeded all other visits."

"Manager was great work performed seems good. Major issue was with synchrony car care. Says they take it on the door as well as several fliers inside. Went to pay with synchrony card and apparently they no longer take it. The manager was not aware until we attempted it. Luckily we had other means of paying as they had no solutions but might screw so people with that one. Jiffy Lube should ensure their stores are up to date on things."