Dairy Queen Grill & Chill 10207 Illinois Road, Fort Wayne, IN 46814

"My most recent trip to DQ was better than the ones before. They seem to have new workers now with a faster drive through line. I placed my order through the app and drove right up to get my food. The staff was friendly and the food was as ordered. Unfortunately, the cheese burger does not compare to the taste of other fast food burgers such as a whopper or big mac. They did go a little over board to the ketchup, but overall the food was fresh and hot. My upgraded blizzard dessert also hit the spot."

"This used to be my favorite DQ, but it’s going downhill fast. Today I waited over 20min in the drive thru, and there was only 1 car in front of me. Then my shake was completely melted, my chicken strips were cold, there wasn’t even a half order of fries in the box, and my toast was not toasted! So it was just soggy bread. It was absolutely terrible! I can’t take the time to stop anymore, the service is just so inefficient. They could definitely change the process to fix this issue. Im so disappointed, I had to throw my food away. Amy"

"Doesn't matter when you come, can't get any service. Three times in two weeks I've visited, always had to just pull away from the speaker box because nobody will take an order. There are multiple reviews with the same experience, so it appears the operations managers just don't care. Oh well, Handel's is better anyway. Won't be back."

"Usually only stop by Diary Queen in the summer, the smores blizzard is my favorite one which is only out during the summer months. They have a variety of options but if you are looking for some top tier ice cream check out Handels! They have so many more flavors to choose from and you are able to mix and match."

"If I could give zero stars I would. The absolute worst service ever. I show up and there are only three cars in the drive through but decide to go in, so my car does not idle and waste gas. So, I am the only one at the counter. They ignore me for a full 10 minutes. Then after they finally take my order for ice-cream, they ignore my order and continue to work new drive through orders. And BTW they are fully staffed. I finally get my ice-cream 22 minutes after they took my to go order. See the pictures of my receipt and the time on my dash. That is the absolute last time I will go there. I think it is funny that the Response from the owner (see below) says: We "hope" you visit us again soon and have a better DQ experience. So, they plan to take no action on their part and have taken no responsibility for this issue. They plan to behave no differently than they did. Shame on them."