Penn Station East Coast Subs

"The person muttered so bad I couldn't hear a thing they said, got my add-ons in a separate dish bc they didn't add them in the originals sandwich. It still tasted good, fries are good, staff was meh and my shoes made sticky sounds."

"Did you guy reduce the amount of meat you get? Ordered a philly yesterday, and I got a sandwich with half the meat, asked for another one and basically got the same thing. Wish I could post this picture."

"I wanted to make sure I post this review immediately in hopes that the owner remembered who I was. I frequent this location because hands down the food is ALWAYS spot on. Unfortunately, after today I will no longer patronize this Penn Station. So to be clear, this has absolutely nothing to do with the food. It's the customer service I walk in and was asked how I was doing today? I didn't even know at first that the assistant manager Travis was even talking to me because his back was turned. I found that unusually rude especially upon walking in I witnessed him greeting the customer prior to me directly. But that's not my issue. The owner who was there didn't talk to me or greet me at all. However, I did hear him tell the same customer prior to me (white female) good bye and thanks for coming. I However, got nothing, a greeting and actually he wouldn't even look me in my face while I was walking out. But greeted the woman prior to me. It was uncomfortably awkward and I didn't understand why I didn't get the same interaction as the customer before me. It felt race related and I highly suggest enrolling in a train on diversity and how to relate TO ALL customers. The very sad part is that was leadership. I WILL NEVER return."

"I only wish I had taken a picture of my glorious food, I grew up around this Penn station but hadn't been back for a while. It did not disappoint. The staff is so nice and welcoming, and went above and beyond in every way, truly. Philly was so good, fries amazing, lemonade amazing as well! **Bonus picture** of my life hack for you all, take the ketchup container and pull gently on the sides to spread it out and you can hold so much more. The more you know!"