Northeast Auto Service

"Highly recommend!! Very reputable and great customer service. Julie took great care of me. I had to return for a second repair shortly after having my water pump replaced. It might have been a coincidence that the car needed two repairs in 1 week, but they covered the second repair for me free of charge. I couldn't be happier with the service, and my car runs great."

"I am appalled after reading a negative comment about this company. I have been taking my vehicles to this company for the past 10 years and they have done an excellent job servicing and repairing my cars and the staff is wonderful and the owner is such a nice man. I don’t know why anybody would report a negative comment about this company because I won’t take my car anywhere else but here at Northeast Auto. I can guarantee you that you want to be taken your car here because they are honest and trustworthy."

"My car died and had it towed after hours. I had a referral to try this company. The tow truck driver apparently left the car in front of the bay doors. The woman in the office felt the need to call and scream at me, as if I had deliberately told the tow truck driver to park the car in the most inconvenient spot. It was unprofessional, incredibly rude, abusive, and insulting. I don’t recommend this company, as customer service is not their strength. Business response: Sorry Sara for the miscommunication. We feel we didn’t get abusive at all, but we did stress the urgency that we needed the keys to your car asap so that we could open up that bay. It was closed for 6 hours. As you can see with our other reviews, we take pride in our customer service so it’s unfortunate to see your review. Sara’s response: This is all a lie. I was called @ 8:07am 10/14/23. The car was towed and off the property by 9:25am the same day. The keys were placed inside of your drop box the night before. This fact was acknowledged by your nasty lady on the phone at 8:07. The fact you deliberately have chosen to misrepresent the facts even in your response shows everyone that your are not a company to be trusted. NO ONE DESERVES TO BE VERBALLY ABUSED AND LIED TO!!!!!!!!!!!!!!!! P.S. I have the text and call logs to prove your lies. The only thing I don’t have is an audio recording, which I wish I had."

"Hate to take my car anywhere else! Customer service is exceptional, Julie is the absolute best- both knowledgeable and personable. The team here always does great work with my vehicle, and they keep me in the loop every step of the way. Pricing is extremely fair, and I always know exactly what to expect before I go to pick up my car. I’ve referred several people here over the last few years, and they’ve all had the same positive experiences. Simply great people offering great auto service."

"I took my vehicle in to have a diagnostic check and the ENTIRE staff especially Ms. Julie were very polite and helpful not to mention that I noticed that the mechanic shop was very clean inside! I would highly recommend to anyone and if I ever have any issues again I will definitely be going back!!!!! They are fair and HONEST when it comes to their work/prices!!! Thank you!"