JCPenney

"I needed to return items purchased online. It was simple, easy to do. I walked to the back of the store and there was the return counter. I did all the return processing at home for the online order and then took the paperwork with me to the store. It was processed in a second. Very easy."

"Went in for an exchange. Told Art I'd like to exchange for the items I'd brought to the register. He mumbled something about if it's the same item we can. He then refunded my purchase without telling me an exchange wasn't an option. He rang up the items I bought to the register, I showed a coupon that he scanned, it didn't seem like it came off my purchase and he wasn't helpful when asking about the price breakdown. On the way out I had to stop because the alarm went off. He couldn't even remember to remove the security tags. All in all it was a frustrating and annoying interaction. Hated it."

"This is a mixed review based on this store has a better selection than Castleton location and it is organized throughout the store in a customer friendly layout. However, I felt that some buyers may need to be watchful (BEWARE) of bias behavior from sales personnel toward certain customers. Specifically, this past Saturday, I approached two associates (older Caucasian man and a very red complexion Caucasian middle-aged female) who did not greet me (only customer in front of them) when I approached the Return desk. I proceeded toward the male associate who I greeted first, by asking how he was doing. He did not respond (always a bad sign in customer service.) I asked him again and responded, "okay" and asked what could he do for me? I told him I had a secret Santa gift from my coworker (still in the JCPenny packaging) in which I wished to evenly exchange for a different color based on reviews stating bleeding with current color of red. He asked if I had receipt. I told him no. This was a gift. He asked if I had a gift receipt. I told him, no. My co-worker told me it was purchased at JCP but did not know I was exchanging. He asked if I had the drivers license number, charge card number of the person who purchased the item. I responded, that usually at Christmas you can exchange gifts. I said, I was not trying to get money. I only wanted the same exact item but a different color. The female associate spoke up and said I must have proof of purchase and confirmed this was needed to prove that the item was bought and not stolen by my co-worker ( 60 x 50 huge fluffy throw). I told her, I had been around awhile and I've never experienced this type of return policy. The female associate said to me at the end of the conversation, "Sorry". I left the counter feeling a personal unfair bias had just taken place. Therefore, I went to JCP website that clearly stated WITHOUT receipt, purchases at JCPenney are eligible for exchange or refund as JCPenney store credit. I had to seek out a manager and I assume the return associates sent another manager once it was noticed that I was being allowed to exchange the throw ACCORDING to the policy. The second manager without hesitation said I could make an exchange, same as the first manager. As the manager was processing the return, the two Return Desk Associates conveniently disappeared. Ironically, at the end of transaction, I looked down and the exact verbiage for non-receipt returns was posted in black and white print highlighted in yellow. JCP needs to removed these two associates ( I will update this review with their first names once I return to the store to look at their name tags) from the Return Center desk. JCP advertises Easy Returns which was not the case for me. Granted their are exceptions, but this return should have been simple and easy. These two association created an unnecessary, uncomfortable, poor customer experience which felt targeted."

"The return line in the back was a bit ridiculous when I came in. So, I actually left and came back later. That said, the staff was very friendly and helpful. I really only shop here if I have a coupon to add on top of their sales."

"I took my mother-in-law shopping for an outfit to wear to a family wedding. She was so excited to see a good selection of fall-colored Alfred Dunner! There was a good selection of sizes. She's lost a lot of weight recently and has no idea what size she needs now. She selected 3 outfits and happily zoomed her walker into the changing area. A large stall was available much to her delight. Kudos to the comfy chair for me in close proximity in case she needed a little help. After about an hour in that chair I wandered out to the clearance section & found a couple pair of shorts for myself too. Mom got the perfect outfit for the wedding and found a couple of irresistible basics as well. The ladies at the checkout were wonderful, allowed us to do a return at the front of the store instead of sending us to the back where the online orders are handled."