Edwards Heating And Cooling Mitchell, IN 47446

"I used to be very happy with Edward's, and used them a lot for my personal residence, my mom's residence and my rental property. My last few experiences have been less than stellar, including being charged more than quoted, part of which may well have been a misunderstanding, but they were unwilling to work with me at all, and in fact didn't even respond to corresponce to them explaining the issues I had with their service. Obviously, they don't want my business and that's fine. Someone else will. I will be finding another HVAC contractor for my future business."

"Our AC unit was leaking water and my husband called Edwards to come look at it, since they were the ones who installed in. The gentleman told my husband he would be out later that evening but he never showed or called. We called another company and they came out same day and found that when Edwards installed the unit they took a short cut on the drainage pipe... I would not recommend Edwards to anyone.."

"The most incompetent, unprofessional people I've ever done business with, from the woman who answers the phone to the person who calls himself the manager. I was without heating and air conditioning for over a month due to their incompetence. I finally called a reputable HVAC company and they found that EDWARD'S had improperly wired the new heat pump too my existing furnace causing damage too several components in my furnace and shorted out my existing thermostat and also the replacement thermostat they had installed. I will definitely not be doing business with them again. There is no doubt in my mind these people would leave you in the cold and not bat an eye, they could care less as long as they get your money."

"We had a guy come out on Friday June 3 to check our AC. He charged the unit, and said we had a bad compressor. I asked him if they could call me with a quote to replace it. He said yeah. He was then breaking down the receipt, and going over how I could pay with my card. The woman in his truck (pretty sure not an employee) then honked the horn at him, while he was still talking to me. I call the office maybe 10 minutes later, paid my $300+ bill and remind the woman on the phone, to have them call me with the quote for a compressor. A week goes by, no call. My husband called on Monday June 13, no answer. I call later on Monday, and the guy on the phone says, “Oh yeah that sounds like our manager was there. I am not sure why he hasn’t got you that quote yet. I will have him give you a call when he gets in.” It is now Thursday, June 16, still no quote. Ended up calling another business due to Edward’s being unprofessional and can’t get back to me within a timely manner. I understand that they are probably busy this time of year, but almost 2 weeks for a quote is ridiculous."

"Pros: able to get scheduled the same week I called. Timely arrival. David and Ethan were friendly and respectful. Heater was fixed in a matter of minutes as they had the part on the truck, and the total cost including service call was $130, compared to the estimate of another company of $600+. I emailed them once and got a same day response on a weekend, which I didn’t expect. Cons: called 1 day, gave info and was told the person who does the scheduling would call me back.....that didn’t happen, I had to call again......no big deal as they came out the next day. I guess I mention this as maybe multiple people could be cross trained to schedule appointments."