Fuson Automotive

"A good buying experience depends a lot on the Dealer Representative fielding your questions. Seth Biggs did an outstanding job of working us through the process."

"Very disappointed. I bought a 2020 GMC Terrain. Took it on a test drive for about 5 minutes and everything seemed okay. I purchased the vehicle and a week later, the sunroof was leaking. I had to take it to a local dealer to have it fixed due to living 2 hours away from this dealer. A few weeks later, as I was going down a busy highway, the "service transmission" light came on and it slowed down and would not accelerate. I called Fuson to see if they will take a look at it and asked if they had a loaner I could use. Of course, they could look at it but they could not give me a loaner car so I had it towed to a local dealer. They replaced an axle and solenoid valve. A month later after picking up my car from the shop, it was going back in the shop for the same issue-"service transmission". This time it was a computer issue. A few weeks later after getting my car back, I was coming to a stop at a stop light and the car shut off and went into neutral. I thought it was just a fluke so I continued to drive it. A couple days later, it did the same thing. I feel like ever since I purchased this vehicle, it has been in the shop more than I have drove it. It only has 33,000 miles on it. It shouldn't be having these issues. I was told that the mechanic used this car and drove it for awhile. I am beginning to wonder why?!?! Did they know something was wrong with it? I just find it completely frustrating that I go purchase a car and immediately have issues with it and felt Fuson did not want to help in any way. I understand I am 2 hours away but I drove 2 hours to shop at this dealer, plus I was going to spend whatever it cost to have it towed there only for them to say , I'm sorry. I'm sorry we can't give you a loaner to use. I'm sorry. I feel this wasn't very good customer service. I debated on even writing a review but as I sit here wishing I was driving my car I am paying for, I am a bit frustrated. Just be careful when purchasing from here or any dealer for that matter. Luckily, everything has been under warranty but who knows what's next."

"If I could give a ZERO star, I would. Awful experience. The mechanics cracked the oil pan that will now cost around $3500. They can’t even fix it themselves… it has to go somewhere else to be fixed! They refuse to accept any responsibility! We offered to pay for the part if they were willing to pay for the labor and they refused! They will not do anything to help remedy this issue. Will never take our cars there again!"

"Had oil change, went fine. Service advisor said cabin air filter needed replaced. Which was completed. My low rating is because the Fusion web site has a 10 dollar rebate. I was not advised by my service advisor about the rebate."

"Awesome service. Check out the waiting area. Charge your personal items, do some work on the computer. Great selection of coffee pods, including Folgers. Ice cold water. Cleanest bathrooms I've ever seen. Snacks and TV included. Full synthetic oil change for $40."