Donatos Pizza
About the Business
Donatos Pizza is a popular restaurant located at 7460 Shadeland Avenue in Indianapolis, Indiana. Known for their delicious hand-tossed pizzas and signature thin crust, Donatos offers a wide variety of toppings to choose from. In addition to pizzas, they also serve salads, subs, and desserts. Whether you're dining in or taking your meal to go, Donatos Pizza is the perfect spot for a satisfying and tasty meal.
Photos
Location & Phone number
7460 Shadeland Ave Suite 600, Indianapolis, IN 46250, United States
Hours open
Monday:
11:00 AM - 11:00 PM
Tuesday:
11:00 AM - 11:00 PM
Wednesday:
11:00 AM - 11:00 PM
Thursday:
11:00 AM - 11:00 PM
Friday:
11:00 AM - ?
Saturday:
11:00 AM - 0:00 AM
Sunday:
11:00 AM - 0:00 AM
Reviews
"Horrible experience, avoid this place at all cost. Ordered at 6 on Friday evening and arrived for drive thru pickup at 6:30. I was 4th in line. By 7:15 I was still 4th in line and hadn’t moved one inch. Nobody came out or to the window to tell any of us what was going on, could see through the windows that there was a line of people inside as well, but people were still eventually getting their food. It was like drive thru didn’t exist. After sitting in my car for 45 minutes I put in an online order at Jets Pizza across the street and headed that way. I was on my way home with pizza 15 minutes later. This restaurant is a complete mess. Jets is a better value for your money anyway, I highly recommend steering clear of this place"
"Placed an order online, and they got it wrong, trying to charge extra. Called corporate number and store number to get hung up on SIX times. After getting through, told them I'm canceling my order and was told "Too bad, Doordash picked it up already picked it up"... This Place Should Close!!! Service is terrible, and don't care about consumers. edit: Papa Johns Delivered Pizza Before ETA."
"Customer service is absolutely terrible. I saw they messed up my pizza when I got home, so I called the store to ask what my options are to get it fixed/ replaced. The manager answers the phone and I said “hey how are you” he literally Sits in silence for a good 30 sec and just responds “fine”. Lol I explain the situation to him and ask if I can come back at a later time to get my pizza replaced because it’s Literally 5:27pm ( RUSH HOUR ) and I don’t live close by he says to somebody in the kitchen “ the rush hour traffic is just absolutely killing her so we’ll have to remake it later I’m sure we’ll all still be here to remember”. So rude. He’s got to be the most miserable person I was extremely friendly and nice considering the fact that MY food was messed up."
"We really used to like Donatos pizza and it was always a treat when driving through the area. However, after today's visit I doubt we will return. Service was ok, staff was friendly and pizza was good. We ordered a pizza, bread sticks, two fountain sodas and then I asked for two waters (my husband doesn't drink pop and my 3 year old doesn't need it). He paid and they went in the back...didn't give us a receipt but he assumed it would come with the pizza. It didn't so I went up and asked for one as we were leaving, which they printed off for us We were shocked (to say the least) that we were charged 5.38 for two Aquafina waters. Thinking this was just an honest mistake I went back in and talked to the cashier. She informed me that was correct. They have to ring it up somehow and that's the only thing in their system. For two fountain waters ..they charged 5.38. That's crazy. Oh yeah and conveniently they had Aquafina in the case behind the register. We won't be back here."
"This is what was supposed to be “The works”. Called to let them know that we paid extra for cheddar cheese(which was missing along with the green peppers) was told it would be made over! An hour later the staff came to check the first pizza. Two corners and two pieces eating so kiddo could go to bed. Was told that because “it had pieces gone” we were not getting the remake. Called again, they put me on hold, two different “managers” answered to say they don’t know what happened. I guess I should have read the reviews on this store before ordering. Please beware! This store could use some customer service training after they learn how to read orders. Not happy"
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