Papa Johns Pizza 8202 Rockville Road, Indianapolis, IN 46214

"My go to for pizza, good customer service and the food is always fresh."

"The worse customer service I’ve ever experienced tonight from this location. I ordered three papa bowls 2 Italian Trio and then be customized bowl. The first problem is there is no meatballs on the Italian Trio and the second issue I s the bowls are not full. I called the store to complain about my order I spoke with a lady name Caitlyn and told her there was no meatballs on my bowls. So they replaced my order. Now the second order comes and the cycle repeats itself again no meatballs and the bowls are not full see below. This time I asked to speak to a manager and I get a guy name Nate and I asked him what’s the deal with the meatballs why aren’t they in my bowl he tells me the meatballs are shredded and that they shred all of their meats when it’s a low supply. Ummm sir why I wasn’t told that the first time I called and complained at least I would’ve known that unacceptable customer service. I requested a refund and was denied a refund I spent over $30 dollars and I EXPECT for my order to be right along with great customer service. I’m a frequent customer that orders on a regular from this location they can pull my order history no lie. I’ve never had to complain but this is ridiculous poor customer service. I’m leaving this review as a unhappy customer. Gina the GM will be hearing from this is not how you do business."

"Gave me the wrong pizza and it was even fully cooked! It also took TWO HOURS to get to my house. Never again. And I used to LOVE papa johns. Smh."

"I ordered 4 pizza’s at full price for a company Christmas party and only one was cooked and cut properly. Two of the pizza’s were under cooked and not fully cut. The worst pizza out of the four was burnt so bad that it didn’t even taste like a papa johns pizza and it also was very hard to rip apart. Called the store the next day and the manager was very nonchalant and unapologetic about the whole situation. After sitting on the phone for minutes he agreed to refund half of the order but I declined the offer. Its unfortunate because I’ve never had any problems with this papa johns but after this experience I will not be returning."

"This isn't the 1st bad experience. I cannot believe that someone would let something like this even leave their building(see attached photos). All of their staff is very rude and unapologetic. If I could give them 0 star I would. I gave them the benefit of the doubt and tried again. After this experience, never again. If I want papa John's from now on I'll order carryout from another location."