Chick-fil-A,

155 Marlin Dr, Greenwood, IN 46142, United States

"Usually a fan of Chick-fil-A, but on this visit, a single sandwich took 15 minutes and was sub-par. The place was dirty with food and trash on the floors. The trash bin outside of front doors was overflowing with trash on the ground."

"Stopped in today to take my granddaughter for our usual Saturday lunch date. Disappointed that the last handful of times we have been and needed a drink refill or to exchange her book/toy for a treat have stood in the usual place and have been ignored by multiple employees. This time after standing for a time with toy in hand and being ignored by at least 5 different employees, had to get in the regular ordering line and wait. A simple acknowledgement would have been appreciated, even if the employees were too busy to help me. May seem trivial to some, however for a brand that has prided itself in the past for exceptional customer service and after my complaint falling on deaf ears, I wanted to feel heard. Side note: I was not unkind when voicing my complaint."

"This location used to be spot on every time. For the last year or more, I’m constantly missing something in my delivery order. Specifically, salad toppings with my salad. Dressing, tortilla strips, pepitas, etc (for the southwest salad). Please retrain your staff to know what extras go with which salads…and then actually include them with the salad as well. Very frustrating to pay $16+ for a delivered salad only to end up with something totally incomplete that’s not as good."

"Dropped in the other day and spent over $60 for takeout. This particular location was having a retirement party for an employee that had worked as a manager for 23 years. Very friendly atmosphere. It was funny because I was watching the managers walk around checking things like cleanliness and items that needed to be repaired. It was very friendly and the people there were very nice."

"Hubs and I just came thru for breakfast and Isabel took our order. I couldn't remember the name of the sandwich i wanted and she immediately knew! I also needed a gf bun and she apologized for having to look for it (it maybe took an extra 15- 20 seconds). Great food and great service, we'll be back! Thank you again Isabel for being so kind!"