Donatos Pizza

"Big yikes on their customer service. You literally cannot get ahold of the store on the phone. It's a random customer service line and after calling a 2nd time and being "promised" to be connected to the store, whoever is at the store hangs up. Luckily I picked "pay at Donatos" so I wouldn't have to dispute the credit card charge. Tried to call and cancel and they don't pick up their phone, so that is a waste of food that's out of my hands. From the looks of their Google reviews, it's a good thing I decided to ditch the idea."

"Food was worth 3stars made correctly. Center of pizza not cooked all the way through, young man that took our order was obviously new . I do understand that we all had to learn. His zipper was down all the way and the music coming from cook area was so loud that we had a hard time talking with the young man. I did listen to slayer when I was young but would never have played it in place of business with customers. Seems that this is the time we live in . No customer service. No care of quality work."

"Ordered online for 30% off mobile orders. Submitted the code "LOVE" and the page gave me the discount. After placing the order, it charged me the 100% at about $91.00 including a "Driver Tip". 2 pizzas, a sandwich, and a 2-litre for $91. Attempted to call the store via the "Manager" line and was answered by an employee who could not help me then I was placed on hold for 15 minutes. Had to call them back. The manager said the price was corrected to the discounted price and I asked for a receipt and we were both understanding that this was an issue likeley brought about by Donato's corporate. He said the corrected amount would likely be posted the next day and I confirmed but requested a receipt regardless. About 45 minutes later, I receive a notification that a DoorDasher was dropping off my food. The Dasher was nice, and I thanked her for her service, but this is not what I was paying for. She did not have my receipt, nor did she have the 2-litre. I called corporate because not only was the order incorrect, but I was still more than likely going to be charged $91.00 for missing items and toppings. The corporate customer service was not helpful, still could not confirm that I would be charged the correct amount or produce a receipt. When asked why I was charged for a driver fee even though it was sent via DoorDash, her reply was that "Nobody wants to work" and that was Donato's justification for being misleading and deceitful. I asked for her to also FWD me the agreement that clearly states who will be handling my food prior to placing the order, and her reply was "I know it's there somewhere". There are other things about these 4 interactions which were unsettling, but I'll digress. Horrible service for a restaurant I have been supportive of for over 20 years. I used to believe in Jane's vision and respected this woman-led company. It seems they are only focused on maximizing profits via a franchise strategy in which Donato's refuses to be held accountable."