Papa Johns Pizza 334 South Emerson Avenue, Greenwood, IN 46143

"We got a few heart shaped pizzas for Valentine’s Day, and we called to ask for some cheese to get added, willing to pay…. She said she would throw it in, super cool… but forgot them or the fire dash driver did, BUT called to ask about them and they sent them and a free pizza! More for for the kids is always a plus in his parents book. Quick meal after getting off the school bus, PRAISE THE LORD. I’ve had a few incidents here before but the service has been above and beyond. I’ve worked in food service most of my working life, things are going to happen, but to make it a priority that decent customers are satisfied is more important than the food in a lot of ways, they do go hand in hand, and if one’s bad you can fix it with the other. If you feel like they just don’t care, you aren’t likely to return. Thanks for treating us like humans!"

"Always love this location but I picked up a pizza for dinner and my pizza is over done. The crust isn’t fluffy like normal, super thin and almost burnt. Also had to cut it myself. Just not what I was looking forward to."

"The food isn't bad, but the service and issues during deliveries are so consistently bad, that I'll be taking my business elsewhere. Generally speaking, they were pretty solid on following up on customer service complaints whenever an issue arose, but they appear to have to have stopped doing that recently. Examples of issues: - Delaying food 2 hours or more - Utilizing door dashers who leave food without ringing the doorbell or using the tracking apps - Substituting items without calling to confirm a substitution would be acceptable - Failing to follow up on Customer Complaints (this one is new...)"

"Came in to pick up pizza for my family. Stood at the counter without being acknowledged for 10 minutes. As someone came up to the front with deliveries I said ‘hey can you just check on my order it says it’s ready’. Another worker then rudely said to me WE’RE BUSY IF YOU DONT LIKE IT YOU CAN GET OUT. I said hey you don’t have to talk to me like that, my order is ready is why I asked. She then continued to yell at me and I took my pizzas and left. Called to speak to the store manager to just say hey maybe shouldn’t yell at customers. It was the same woman who simply said GOODBYE and hung up. Thanks Kathy for the stellar service. Got home and she had opened the garlic sauce container in our box of pizza and it was everywhere. We will never be back. I did reach out to corporate."

"I would give 0 stars if I could. I even called and asked if they would please double check my order prior to sending it out because the previous 2 times I ordered it was incorrect (I never called them because it was the fist couple of times, I know people aren’t perfect). But once I am on my 3rd order and it is still not correct then I called and said something. I was told they would remake my order and have it re-delivered. That never happened. Even after I called to remind them I never got the remake. Pick a different Papa Johns. This one is the worst I have ever ordered from. Not to mention they gave me a whole slice with nothing but crust! Come on…. Give the customer what they pay for."