Donatos Pizza

"This Donatos outsources its call in ordering to India which severely impacts the accuracy of its orders. Trying to pick up through the drive through was a terrible experience as they left is sitting there for 15 minutes only to not be able to find our order and showed no interest in trying to at least find the ticket that matches. We then went inside and showed them our order and an a different employee than the one we initially interacted with was able to find it under a completely ridiculous name. Two of our pizzas had been sitting around for 30 minutes for them to then tell us or third pizza was never started so we had to wait an additional 15 for it. Do not try to call in to this location, place your order online or in person if you can't get the robot to direct you to staff."

"Two friends and I visited our local Donatos in Carmel last Friday night. My position in the restaurant allowed me to watch the counter, the kitchen, and the drive-through. It truly was wild and crazy. And, after 12 years of experience in restaurants, it truly was delightful to see a group of people working together as a team to handle the craziness. Good job management! In addition, we each ordered Individualized pizza. Even during all of the chaos, our pizzas were perfect. Again, good job!"

"I ordered a pepperoni hit honey pizza and this is what they sent a pizza with no honey and like 7 pepperoni on then Paul the manager is so rude he was super disrespectful they way he just yelled at me on the phone and told me I was lying about the amount of pepperoni on my pizza still trying to see where this is exceptable"

"If you’re looking for a gluten free pizza, please do not use this Donatos. Our daughter has celiac. I watched them use the same dishware and utensils to cut regular pizza as they did our pizza. When I asked asked why they did so, they stated no one told them to prepare it that way. When I then asked if they would prepare the pizza with clean utensils, they stated it’s not possible to fully accomplish that request. They also made us feel like we were out of line for asking this. Note, all of this was from the manager. Donatos has very good pizza, this particular location has very poor service."

"Good Pizza for a fair price. Enjoyed a large 14" thin crust cheese and bacon. The crust was a little over cooked, but the pizza was good. Ordered the side Salad and it was okay. They were very slow to make the salad. Not sure why. Almost think that they may have ran out of lettuce. No reason was given."