Hoover Nail and Spa 1725 Montgomery Highway, Birmingham, AL 35244

"Amy did an excellent job! She was very thorough with my nail session. A true perfectionist!!"

"100% recommend!! The sweetest people and unmatched customer service. Not to mention how amazing my nails look every single time. Definitely my go to salon!"

"My boyfriend booked my appointment for our anniversary and let me tell you, this place is the definition of five star excellence! When we walked in we were greeted with warm smiles and great vibes. They were so friendly and made me feel so relaxed. They even offer you beverages.. even though this is my first time coming. This is definitely my new nail home. Special shout out to Mr. Tin and Mr. Aaron/erin For making us feel at home. They introduced us to Vietnamese coffee and oh my God, that stuff is absolutely amazing! While Mr. Aaron was doing my nails, The 3 of us were talking and he noted that I was diabetic. Needless to say, when my honey kept checking on me, Mr Aaron asked if I needed candy and if I was okay. He was very concerned and sweet. He was sure to pay attention to detail and made sure that I was 100% comfortable and happy with how my nails turned out. All in all the salon staff went above and beyond any of my expectations, I highly recommend this place to any and everybody! The place is so clean and neat. They wanted to make sure my honey was comfortable and even offered him different pedicure options so he could wait on me in comfort. I absolutely love love love love this place and cant wait till I come back for my fill in. Because of them, my anniversary Nails were the highlight of my evening, that is before he proposed!"

"It's been hit or miss, but lately they've missed a lot. I've been coming to this location for years, since before the new management arrived. The new group refreshed the look and feel of the place and improved the customer experience when they first arrived. I used to be offered a beverage and treated very well. They would take the time to get to know me, make conversation while servicing me, and make sure everything was going well throughout the visit. The past few times I've gone, however, they've not been as cordial. I've had to ask for a drink on multiple occasions because I wasn't offered one. This was the case even when I'd brought my brother with me for the first time (which is more money for them). I've been in at least 2 chairs now and was not spoken to. On my recent visit, the guy just walked up and stood over me where I was sitting to look at nail colors. I asked, "Are you ready for me?" and he didn't respond. He just looked at me with a rude stare and continued to stand over me until I got up. He never spoke except to tell me to wash my hands and again at the end to ask my name and if I liked my nails, which were a disaster. My nails turned out super lumpy, he hurt my fingers several times cutting the skin, and I let him know it hurt but he didn't apologize. He was also on the phone with someone the entire time. My nails looked so bad, I had friends and family asking if I'd done them myself. I told them how much I spent and they said they would have gotten a refund. I came back the next day to get my nails fixed from that bad visit, and again, was given mediocre customer service. I was asked what was wrong when I came back in and then I was asked to "sit down over there" with a bit of attitude. A lady told me to come to the chair, and I explained how I wanted it fixed but she didn't get the shape right. I'd shown her a photo of what the nail tech did on me when it was done correctly, but since she couldn't get the shape right, she then insulted me, stating that it was my finger shape that made it look wrong... Then another girl took over the process, but she made my nails way too pointy. She had my nails looking like a cross between pointy cat teeth and bird claws. I asked her to round them out more and she tried to say that what she gave is the shape I wanted (after I'd also shown her the photo of what I had before). She filed again and asked me to see if I liked it now because "she didn't want me coming back asking for a different shape." I thought that was very rude. I'm not sure if she meant it the way it came across, but she didn't seem to care much. By the end of the visit, she did say thanks for coming back, but I don't know if I will come back again. They're overpriced for the service I've been getting lately. During this visit to fix the mistakes, they even wanted to charge me to change the color on the nails initially. They did end up changing the color for free, but I was very annoyed by that point. I cannot confidently recommend this place. I'm going to find somewhere else to spend my money."