Subway

"The food is good, but the communication is awful."

"Went in with a coupon for a sub and was told I was limited to the standard ham, turkey, or regular chicken by the woman in charge. It was late and I, short on time, decided to pay full price for a poorly prepared Great Garlic. The ingredients were not spread throughout the sandwich resulting in bites full of one veggie at a time. And the sauce and mayo only on one side of the sandwich. The young girl that made my sandwich seemed to be in training but the woman in charge was no help. Downloaded the app today and guess what? I used the coupon no problem for a Great Garlic."

"The wait in line wasn’t too long and the two girls were sweet. After receiving my order, I went to the seating area and began to eat.I decided to get a refill and pushed the ice dispenser. Surprisingly, a large fly wrapped in a sheet of slimy algae popped out into what was left of my drink. My stomach shrank. I carried my cup to the counter to show one of the girls. She looked into my cup and without acknowledging the insect in the green bedsheet resting between my ice cubes, said,” I guess you want another cup.” I said, “no.”"

"I've been to this Subway a few times, but my latest visit was a doozy. This location managed to get all 3 strikes on a single visit: 1) When I arrived at the store, I told them my name and they attempted to give me someone else's order. I don't think they even looked at the name. 2) The Subway app accepted my order, charged my card, then 20 minutes later, cancelled the order right before my pickup time. The store manager denied the ability to cancel orders (which may or may not be true) and was unwilling to assist with reimbursement process, saying that I needed to contact corporate - even though the cancellation notice in the app said to "contact the store where order was placed." 3) Even after showing a receipt of payment and multiple email confirmations, they never offered to make my order. I was simply told that there's nothing she could do and for me to submit a form through their website. Subway managed to somehow make THEIR software glitch my problem and now I'm stuck filling out forms that will likely be ignored and result in me being $13 lighter with nothing to show for it. I think I'm done here."

"If they accepted all the coupons and didn't have restrictions on them they would get 5 stars. Not the workers' fault. That's the franchise owner's decision. I won't be there often..."