Chipotle Mexican Grill

"We went in for a quick dinner on Saturday night (1/6/2024) at 7 PM, and it was terrible! They were out of white rice, corn salsa, pico, and letttuce! The brown rice was hard/crunchy. They had a bunch of workers standing around talking to one another but not addressing issues. The dining room was a mess. Every table was dirty, the condiment station was a wreck, and the trash was overflowing! At least three people walked out while were eating. Will not go again to this location!"

"Just because you’re busy, doesn’t mean you can sacrifice quality. This is how I got my burrito tonight, guess I’ll be going to qdoba from now on 12/24/23 update The manager at this branch, she’s really nice and is tentative to her customers. She remembered me since my last review and has always made sure I was taken care of ahead of to go orders/drive through orders. I will definitely be back here again!"

"It was not a very good experience at Chipotle this evening. It appeared they certainly had enough workers, and yes, they were busy, but that was the worst bowl I've ever had there. The Barbacoa was way overcooked. They were out of guacamole at 5:45 in the evening. It looked like they had never gotten the trash out from lunch maybe. I'm not sure how it could have been that full before 6. A lady tried to put her drink in the trash, and it spilled on her. It was not great."

"I have had poor experiences the past few orders using this specific chipotle, but nothing tops the frustration of last night. I ordered a burrito, burrito bowl, and a bag of large chips and large guacamole. I ordered online as well, but for some reason it didn’t notify me they didn't have guacamole, something I would only find out too late. I can understand technology not working properly and that being the only mistake, but it was not. I should have been notified BY THE STAFF, that I had paid 10 additional dollars for product I did not receive, it is unacceptable, I don’t know if it’s laziness or apathy or inability to pay attention, but I question how many people have paid for something they did not receive, you are already paying a premium to eat at Chipotle, but it’s doubly so if you’re getting that guacamole. And what do I get for compensation? Do I get a coupon or a deal to incentivize me to keep coming as an apology? No I get a support phone number to get my money back, guaranteed that’s the response because most are to lazy to want to call and deal with it. On top of that the audacity to ask for a tip when they aren’t even providing proper customer service is truly absurd. Do not go to this location drive, 2 miles down the road and go to the Purdue Campus location, the whole convenience of the “Chipotle Lane” is non existent due to the incompetence of the staff. The Purdue location manages to not have issues despite dealing with leagues of customers, they will get your order right and quick. Point of this long winded review is this location fails to meet the standard and you should save your time and your wallet to other establishments."