Dunkin' 3310 Calumet Avenue, Valparaiso, IN 46383

"I know most of the morning staff from so many trips there. After my daughter was born, I visited everyday for over a year. We still go a couple times a week. The manager J is awesome and the staff is great for the most part! Every once in awhile, I’ll get a coffee that isn’t so great, but they’ll make you a new one or give you a freebie next time you come in, they’ll gladly fix whatever problem you have!"

"Sad that this DD can not make their drinks correctly. It never tastes like they use 4 full pumps in a large drink - probably because the staff isn't trained to make the drinks right. I ordered 3 toasted buttered croissants. I was given 3 smashed down flattened croissants, not cut in half, with a few packets of butter tossed into a bag with a knife. I didn't realize it was wrong until I was 15 miles down the road on my way home. (My grandbaby is picky with food since her mom died, and this is the one thing she will eat - but not whatever this was, and she started crying.) Called the store, and the mgr immediately offered replacements next time I'm in town. He acted like mishaps happen often, which from other reviews - it does. When I got the replacements the worker said they 'knew' who messed up the order and was fired. They also thought the amount of errors at this store were ridiculous and that things were changing. I certainly hope so."

"Went to get donuts. I walk in and girl is flipping her hair around, pulling it up into pony tail. While standing within 8 inches of donuts. And pretty close to coffee and all the cups. I said something to manager that that's not appropriate in a food setting. Not one correction and the girl actually refused to ring my order up. I walked out with just a drink because I wasn't about to buy donuts after that."

"The guy I assume is the manager is just weird. Stares at you and is always rude. There’s two employees with good customer service but that’s it and I don’t know if they even still work there. First time in my life I ordered what I get everyday and the employee just said “okay”. They rarely say thanks or anything nice. All their food tastes freezer burnt as well."

"0 STARS!! I went an ordered the new frozen butter pecan Carmel crunch coffee. Drive thru. I pulled up paid and was given a frozen coffee with butter pecan swirl. These 2 DIFFERENT coffees do not equal the same $ so I pulled over and went inside. The manager said they don't have the extras for the specialty frozen coffee so they gave me what I was holding.. mind you they didn't say anything while I was ordering. my coffee had been set down on the counter during this conversation and as if to make up for not giving me the coffee I paid for he grabbed it and "offered" chocolate syrup instead. I say "offered" because this dude didn't even hesitate to start pumping chocolate syrup in my coffee. A lot of it. I cannot stand chocolate syrup in my coffee it's to sweet and thick. He then handed it back like he had made everything better. Not only did I end up paying for a coffee I didn't receive, I also ended up with a coffee I can't drink. I'm done with this DD. Ridiculous"