Poe & Sons Work Clothes

"This old man will not work with anyone...I bought my boots from him on Monday on Wednesday I wanted to return them and get a different pair because I believe ther defective ther is no cushion in the tongue on one boot...I have my paperwork and the boots are new and he tells me wht do u want me to do...threw them away....I will take my business else wher this guy is full of it...greedy old guy just takes ur money and don't help out blue collar people...im out 250$ thanks for helping a union man out with being rude as hell...my recipt still good too...thanks for not honoring ur store policy"

"This place is a jokeeee, do not waste your money! Take your business elsewhere, you’ll be doing yourself a favor. My husband bought a pair of Thorogood’s paid 250$. He bought them on Saturday, and brought them back Monday because something is wrong with the soles. The owner was not present at the store, and therefore nobody “could do anything”. The owner must be present to decide if the boots are “eligible” for return or exchange. A $250 pair of boots. Not eligible for exchange because my husband wore them for ONE DAY. We live over an hour away. They wanted us to come back the next day before 11am so the owner, Larry could decide. And may still decide he can’t take them back or even exchange. An absolute joke. Take your money somewhere else."

"Had a warranty issue on a pair of thorogood boots. First the lady tries to tell me that it’s been over 6 months. I showed her the email correspondence with Thorogood and they said they’re warranted up to a year. She then tells me that she can’t do anything about, that the owner has to do it. Wanted to keep my work boots in order to show the owner. Since they’re my only pair of work boots, I needed them for work since this was my only day off. So she took pics of where the sole was delaminating from the boot and said she’d show the owner. I’m sorry but that is unacceptable, gas is over $4 per gallon and I’m expected to waste more of my time because the owner needs to see the issue? Anyone in the boot business can look at it and see that it’s a manufacturing defect. Poor business practices, this will be the last purchase I make from them. UPDATE: I notified Thorogood, they had me send them the boots. Said yes, it is a manufacturing defect and issued a new pair of boots. Unfortunately I still had to buy a new pair of boots in order to send those ones in. All this could’ve been avoided if Poe & Sons would’ve just taken care of it. If you’re qualified to sell the boots, you should be qualified to warranty them."

"Stopped in around 7:45pm to look at shoes. Just one employee there (young lady). She asked if she could help me and I asked about their through goods and said they had very limited supply and didn’t know when they would get more. So I looked red wings. She seemed very bothered at the idea I was even there. Seems put out to get me boots and new very little about them. I then asked for another boots and noticed her looking at clock. I asked of the were closing soon and said without hesitation “we close at 8pm”. I asked to see another pair and got passive aggressive attitude about. I told don’t worry about we will be leaving. Won’t be doing business there"

"The owner opened early he saw me outside. I'm from out of town and left my boots at home. I needed a pair to enter my customers business. I found a pair I liked and told him the size. They fit perfect. I like them more than the the boots I left at home. Even though I'm from out of town I would buy from them again. Quite a selection of nice boots, work clothing and gear."