H-E-B 9211 Farm to Market Road 723, Richmond, TX 77406

"I’ve been going to this H-E-B since I moved here in Katy, Texas and about a year and a half ago an employee by the name of Rebecca, the front end manager I’ve never seen an attitude such as hers she treats Customer so unrespected and she makes the person feel uncomfortable I hope that the day will come that she no longer works at this H-E-B, Rebecca front and manager the worst employee at the H-E-B market and I will not be going to this H-E-B market any longer due to her spending several thousands of dollars each month into this store Rebecca front and manager totally needs to leave this store. And their customer service unprofessional"

"I love this HEB. It is on the smaller side compare to other HEBs I’ve been to but it is always clean and the staff is very nice and helpful. I do have to mentioned I asked them many times to fix the kids shopping carts as the red pole was lose and it wasn’t until one day it hit me right in my eye and then on my head, I had a conversation with the operations manager, that they finally fixed all of them."

"I want to start with a thank you to HEB for their great service and products. I am using your curbside service, and it's a lifesaver for someone like me with little to no free time. However, I have been experiencing customer service issues with the morning employee who wears glasses and appears to be middle-aged. One month ago, my routine was to go to the gym at five in the morning, and after that, I would pick up my order at H-E-B at seven in the morning. Sometimes I would arrive a little early, around 15 minutes, and I would send a text message to let them know I'm in line and waiting. On that occasion, the employee unlocked the door with an attitude, approached my car, and said, "Hey, sir, you know we open at 7 AM." I acknowledged this, and he left. I let it pass for that time. Today, the same scenario occurred. I arrived a little early, around 6:45, and I sent a text message. The employee looked at me from behind the door, unlocked it again with an attitude, and came out to me, saying, "Sir, your order is not ready yet. You know we open at seven." I confirmed that I understood and explained that I was just waiting. He asked if I wanted to wait, and I said yes. He looked at me, started laughing, shook his head, and left. Two minutes later, another customer cane and they opened the door, and they started delivering the orders. The lady who delivered the order to my trunk was extremely nice, and I apologized to her for being the first customer of the day. She reassured me and said not to worry about anything. I am the district manager for another business, and I know customer service very well. I have some concerns. First, I didn't knock on your door and demand my order. There was no need for you to approach me with an attitude and inform me that you open at seven. I was just a little early and waiting there. If you had delivered my order a little early instead of standing around doing nothing, with your hands in your pockets, waiting for 7 o'clock, it would have made your job easier. You wouldn't have been bombarded by 20 cars at seven in the morning, and you wouldn't have been in a rush. I used to be a manager, and if I saw customers waiting outside my shop, I would go to each of them individually and tell them that we would be opening shortly. This would always put a smile on their faces, and they would say, "Absolutely, take your time." In conclusion, customer service is free. You don't have to sell any products, and I don't understand why people get frustrated with someone who arrives a little early and doesn't ask for anything. They are just waiting......."

"I have been shopping with HEB ever since I moved to Texas 24 years ago! HEB has very reasonable prices, promotions, local produces, etc. Meat price is the best among local stores. Now we have this newer HEB in the neighborhood. It is such a clean and very convenient store. Loved it! The only thing that I would suggest to the management is to improve customer service. Some HEB locations used to require the cashiers to greet their customers and often a front manager was walking around to make sure checking out process is quick."

"I used to not like H-E-B cause I always thought they were one of the more expensive grocery stores. But after shopping there and looking at their prices, they are in line with the rest. I will say that all of the beef and chicken I buy is through H-E-B. They have the freshest meat and their butcher section really stands out from all others. They also have some of the freshest fruit in comparison to some of the other chain grocery stores."