Harold's Chicken Shack #30

"Messed up my order to start off. Then their menu prices are not accurate they charged me double for the 2oz coleslaw. They took 30 minutes which is understandable but the place is dirty. It smelled like they smoke cigarettes in the restaurant!!! I came to support because I heard it’s black owned but they give black owned a bad name. Nothing like the REAL Harold’s of Chicago. Update I tried the coleslaw and it was mostly sugar and watery!!!! The worst coleslaw ever"

"Always clean with great customer service. I go almost every day and the food is consistent. Always cooked fresh. THATS why the wait is 25-30 minutes because it’s always fresh."

"I door dashed a 16pc mixed, mozzarella sticks, and a large fry. The Order arrived on time and sealed but the fries were missing. Call DoorDash to see if I could get my fries delivered but the restaurant stopped taking door dash orders so door dash refunded my money for the fries. I was informed by door dash that the restaurant sealed the bag not allowing the dasher to check for order accuracy. Also, me receipt specifically asks for mild sauce on the side. They gave me 2 small cups for 16 pieces of chicken and mozzarella sticks. Not only that. The chicken skin was soggy. It’s sad that you have to over tip the dasher up front just so the order will be accepted only to not get all your food and no option of redelivery. This whole experience was trash and I do not recommend this Harold’s location nor Door dash."

"Under new management and you can tell. Complete trash. Will never eat there again. Ordered my food was told 30 mins got there 40 minutes later and they were just dropping my food. Waited over an hour. Get home chicken is soggy orders family fries and it looked like a small. Was enough for one person. They have signs up stating no refunds which makes sense. They can rip you off and there’s nothing you can do about it. Inside was pretty dirty as well. They have about 20 menus over the glass so you can’t see your food being made as well! Wasted 50 dollars on garbage. Go to Harold’s on Broadway instead unless they’re now being ran by same owners. This doesn’t even taste like Harold’s chicken either!"

"The people behind the counter have great energy. Your order is made fresh so there may be a bit of a wait. It's well worth the 20 to 30 minutes. I've only had the chicken so far it's well worth it."