Ann Taylor

"Titi was very professional and knowledgeable. She helped my mother and me to find all the correct sizes and colors in a timely manner. We ended up buying over 10 items in store and a couple of dresses we ordered from the site. We left very happy with our purchases and with the service we got from Titi! Thank you!"

"Came here August 31 2022 and was greeted by an older white woman at the door. I let her know I was looking for a pant and jacket for a wedding I was attending the next day, and I already know I like Ann Taylor's style and had looked at some options. She turned me away and said I "look like I should go to Zara." Unhelpful, as Zara's options aren't my style. Not sure if it was my dyed hair or outfit she judged me by, but I was very disappointed. Ultimately I ended up finding something at Loft. I won't be back."

"This was a serious disappointment, because I truly loved the styles at this store. I understand that when I walked through the door, I didn't look like a typical Ann Taylor customer. I guess I should have worn a big sign that said "Hi! I am over 40 and have never worn business clothes in my life, but I suddenly find myself needing to buy an entire wardrobe and I'm a bit anxious that I don't even know where to start. I really need help discovering my new look so I don't feel like an imposter on my first day of work. I am likely to buy everything you tell me looks good on me!" That might have helped. Maybe. When I walked in I was promptly greeted by two salespeople. Neither of them met my eye when I returned the greeting. Neither of them asked me if I needed/wanted assistance. I wandered around for at least 10 minutes, during which two more customers entered the store and were immediately assisted. During that time there was also always at least one salesperson in my view who was not assisting a different customer. So I kept looking for items in my size to try on. And then, since I saw the extensive petite section, I started looking around hopefully for a small plus-size section (I'm currently around size 16, depending on the cut and brand so I had looked up their size range before going shopping and was happy to find that Ann Taylor makes some items up to 2XL.) Finally, when there was nobody else in the store, a salesperson came to ask what I was looking for. I told them I needed a new wardrobe, but even after a few questions they didn't seem to understand that I was looking for more than one outfit. I then confessed that I wasn't sure if anything was my size and was informed that they didn't stock anything above size 14 in-store, but I could buy larger sizes online. (As if it's a great idea to buy a whole wardrobe online without knowing if it'll fit me at all? When I don't even know what styles look good on me yet?) I already feel shamed enough about my weight, which I've put on after injuring my back. I don't understand why a company would create clothing for larger-sized people but not have it available for fitting in their stores - not even one sample piece. (I can only surmise that, while they want us to buy their clothes, they'd prefer if other people didn't see someone like me walking around with their branding on the shopping bag.) However, even if it is company policy to stock only up to 14 in-store, why would all of the salespeople ignore me? Why not assist me and then ask me for my size and make it immediately clear that things weren't going to work out the way I'd hoped today? Then you could get this frumpy fat lady out of the store so other customers wouldn't have to be bothered by me. Why let me keep searching around (and touching the merchandise)? If they'd made things clear immediately, I might have been a bit disappointed, but would not have felt so darn awkward. As it was, I left feeling really dejected - as if I wasn't worthy to step foot in this store where I was planning to spend thousands of dollars today. Ann Taylor - you did not only lose the sale today. You lost a customer for life - even when I work my way back to my usual size 8. It's really disappointing, because I truly love your styles."

"My wife received excellent customer service. Great sale, and friendly staff. You'll love this place!"

"Can’t have a better experience than shopping here. Vicki and the whole team are so thorough, helpful and efficient when helping you. I went for work pants, kept getting my size wrong, and wanting to make sure I tried every option. They hooked me up!! Thank you Vicki and whole team! Seriously made it so easy and enjoyable - and I don’t even like shopping that much. Xx"