Miele Experience Center Chicago

"Rochelle is outstanding! She is a joy to work with, extremely knowledgeable, friendly, helpful, knows her products inside and out, and goes the extra mile for her customers, and truly sees things through until they are complete and I am satisfied. I am grateful for her services. Highly recommend!"

"Regional Management hides from 20-year Miele client! We've been long-standing high-end Miele clients. 2 sets of W/D's, 5 vacuums, 2 dishwashers, a Professional Ironing System, and most recently a 3rd dishwasher for our new home build. In 2018 we purchased the G6875 SCViSF dishwasher (the current version of this model is the G7566 SCViSF). $2500 price in 2018. In 2020 it began stopping mid-cycle with a "Intake valve" error message. Of course, it was out of warranty, but I loved my first Miele and wanted to have this fixed. A "certified trained technician" conducted the assessment and determined it would require several parts to fix. 30 days & $1278 later, it was "allegedly" fixed. Sadly this didn't last long. The infamous "Intake Valve" error message would randomly return. We recently sold the home and the new owners reached out regarding the "Intake Valve" error message and who we recommend. I reached out to the Chicago Exp Center (as directed by the Center Mgr from a prior discussion about our experience) since our vendors are within their territory. After 2 days on a merry-go-round and sent to the "888" customer service vortex, I was informed no one from the management would be following up with me, nor would there be any resolution from Miele, due to "insufficient" documentation of the events post the $1278 repair. We purchase "high-end" for quality and service, and not many folks out there want to spend $2500 on a dishwasher, they prefer to spend $600 and replace it every 4-5 years. The "888" vortex is even worse; it's nothing more than a cue card interrogation and the second you provide an incorrect answer (according to their cue card), the call is ended as there's nothing that can be done. This is a disgrace for a company that "prides itself on quality and service". If management can't face a 20-year client, who has spent tens of thousands of dollars on the Miele product line, they have no business being in management. My experience will continue to be shared in hopes of saving someone else the horrific customer service I've had to endure."

"My wife and I had a great learning and educational experience in dealing with Rochelle. We turned our project over to a professional manager. She order all the appliances so we were kind of in the dark about high end quality appliances. After are learning session with Rochelle operating the Miele washer and dryer became much easier. She shared her experience, knowledge and expertise in educating us. Not to mention her ability to demonstrate an understanding and willingness in dealing with us. We have more questions and we know Rochelle will be there waiting to assist us as we work through the process taking full advantage of Miele functions and options. After meeting with her I have no problem recommending Rochelle and Miele products to anyone."

"We were fortunate that our call was answered by Rochelle at the Chicago Experience Center. She has both a wealth of knowledge, especially of the combi-steam ovens we were considering, and a willingness to share it. She completely relieved our concerns about Miele support in our area with comprehensive descriptions of best practices, even authoring her own list of recommended procedures. Her knowledge and ability to communicate the details of these products is a valuable resource to those considering, or even current users of their products."

"Fantastic gallery of home appliances with state of the art technology. Everything demonstrated was very easy to use and clean. The multi function steam oven makes cooking different dishes very unique and authentic with texture and quality. They have so many styles and finishes. I'm excited to be the proud owner of Miele brand products."