Lowe's Home Improvement

"To whom it may concerns my name is Lisa Jackson, and I visited this location on 02/27/24. I came in with my husband to purchase a frigerator. I give my driver's license to the lady to take down my information and my account number and routing number. She put it through progressive and picked it up. Somehow, the information got to Progressive as lisa johnson. I called the store to talk to one of the agents who was back working with the appliances. The young lady gave me a run around Told me I will have to come back and Cancel the product so they could run my social security again when I told the lady I'm not doing that again she hung up on me. I'll call back again and talk to the manager. The manager said that it couldn't do anything I would have to call progressive. No, I'm not going to do that, so I go up there. The people had me waiting 30 to 40 minutes before a manager came back there to help me. Once the manager comes back, he they car progressive. They tell them to put in the correct information the young ladies At progressive said only how we can change the name if you fax over your Driver's license The manager faxed over my driver's license Right then and there in the store yet the progressive agent came back on line and said we could deliver the product to you. Once the product gets to you, come back to the store to change it. This is unacceptable. You would think if you got my Drivers license. How can you get my last name wrong. To store people blaming progressive and progressive blaming the store people This situation needs to be corrected. Have you taken from my debit card and my debit card? Said Lisa Jackson, not Lisa Johnson . You can not get my name right, so I will take my business somewhere else. These people have done this before . Why the customer have Make all type of calls And go to the curses, change the facts over Driver's license. It's not my fault that the lady did not put in the right information. So why do I have to clean it up? I could have sworn I'm the customer you are trying to get my business"

"Kudos to the courteous service reps in organized chaos. My second online order in two weeks; both times the orders were not ready upon the notification of items that were not ready for pickup. Better off ordering at store or Amazon same day."

"This was my first experience visiting this store and I was overwhelmed by the pleasant greeting of every single representative in the store! I will make every effort to go out of my way to revisit that store. I visited specifically because I couldn’t find a representative to assist me in the Menards around the corner from my house! There were representatives greeting us from the entrance, throughout the store to the exit. One even offered to walk to get an item for us! Great job Lowe’s! Keep up the great customer service! Your efforts do not go unnoticed!!!!"

"I recently had a positive shopping experience at Lowe's, and I believe it deserves a solid four-star rating! Lowe's offers a fantastic selection of products for home improvement and renovation projects. Whether I needed tools, building materials, or appliances, I found a wide range of options to choose from. The store's inventory is comprehensive and caters to various budgets and preferences."