Old Navy,

1595 N State Pkwy 50 Space No. 12, Bourbonnais, IL 60914, United States

"Love the store, courteous and helpful employees, great deals"

"Horrible customer service. This store wouldn’t do a simple in store/store credit return. We had a gift of 5 items and were told the system didn’t allow a return of that many items. When we tried to exchange they said we couldn’t do that either. When we found the receipt through the gift givers email, we were told we couldn’t get store credit. It would be credited back to the person who purchased the item. They told us they would have to call a customer service number to help. They had the customer service number (for employees) IN THEIR HAND and said instead we had to return the amounts to the original gift giver’s card and then we had to purchase all of these clothes (that were gifts!) I asked if I could call the customer service number since they wouldn’t.. when I tried it said they were closed (it’s 12pm on a Sunday) As a former retail employee I am flabbergasted. I would give zero stars if possible. Absolutely INCOMPETENT. Each of the 4 people we dealt with. If this is truly Old Navy’s policy they need to figure something out. We are now stuck with clothes we cannot wear and apparently cannot return."

"I'm always in here shopping on the sale rack. This store Might not be as big as others; but if you look good enough you'll find some major deals on the sale rack. Also the staff is super friendly. I was looking for a shirt for my husband for family photos and couldn't quite find what I was looking for and was helped, the staff whom I wish I got her name took her time to actually help me. This was a older aged lady. One time however I felt like I was followed. And it was as obvious as can be. But truthfully I didn't let it get to me as I'm always in there shopping and am a loyalty member and card holder. These were new employees,I didn't make a big fuss about it but that feeling still linger even now when I go shopping in there.."

"This was our first time in this store. We were not very impressed at all. The shopping carts are so small you can barely get a child and any items you select. Several items didn't have prices on them so we had to search for an employee to ask what the price was. Random boxes with items in them placed throughout the store, but again no prices. Once we found an employee, we were told "oh those are our half off bins" being new to the store I had no way of knowing what they were. They all should have signs on them. There was so much merchandise crowded into this store, that it was difficult to move around and then add customers and it became chaotic at times. We love Old Navy but this is a fairly new store and they need a bigger store for the amount of merchandise they have in it. Not a great experience at this location"

"Nobody acknowledged me or asked if I needed anything the entire time I was there, even though the store was not busy at all. The associates looked preoccupied with task work, which is fine, but at least check on the guests. I also work retail and regardless of what tasks I have to do I consistently touch base with the shoppers."