Discount Tire

"Purchased toyo at3's for my truck in October 2023. I did not purchase extra certificates because i am fine dealing with the manufacturers 65k mile defect warranty. Well my sidewall cord snapped on 2/8/24. The tires have less than 10k miles on them and have been on the truck for less than 4 months. The tire still held air and there were no punctures. I checked myself and i had the employees verify that there were no punctures. This is obviously a manufacturer defect seeing as how a sidewall cord snapped. The manager told me he has never seen a tire fail this way and only offered me a prorated discount on replacement instead of replacing the obviously defective tire free of charge. He stated that damage like this could of been from gross overinflation or severe impact... Neither of which is the case and I believe it shady to accuse me of that. I am a mechanic by trade and i do regularly check my tire pressure and condition. I have no doubt that discount tire will receive the full manufacturer refund for the defective tire. Why they made me pay 75+ out of pocket on a very obvious manufacturer failure on a tire with less than 10k miles and 4 months of use beats me. The tire had a 65k manufacturer defect warranty from toyo. I will no longer do business with this specific location. I guarantee if it was the managers family member who this happened to things would have been drastically different. Yes i do understand that if i pay 10-15% extra for each tire i get 'certificates' that guarantee ill be taken care of for free.... But this shouldn't be the case with new premium tires with manufacturer warranty for 65k miles."

"It has been about 10 years since I’ve purchased tires from discount tire as I’ve bought the last few from club stores. They matched Sam’s club price and were able to get the tires I wanted shipped in the same day. They also significantly discounted the install charge since I’m moving to a location without a discount tire franchise and am unable to take advantage of their rotation/balance/repair services in the future. And they were nice! What more could you ask for? Honestly I wouldn’t hesitate to go with Discount Tire even if they were more expensive because their customer service is top notch."

"These people will make decisions for you and do things to your car without your permission. I thought free choice still mattered here. I'll go somewhere that my rights are respected. So I will never go back to a discount tire anyways 8 in the country."

"Had a nail in my tire and needed to be back on the road as soon as possible. Matthew was amazing! He met me outside upon arrival and addressed any issues or concerns that I had. It was obvious that he really took them into consideration when he explained to me my options. The customer service was 10/10. He was extremely respectful and helped me to get back on the road quickly. I’d recommend this location to anyone."

"I had a tire losing pressure and I had 40 miles to drive to my home. I happened to see Discount Tire as I was leaving Eastchase and pulled in to see if they could put some air in my tire so I could get home. They checked the tire, found a screw in it, fixed it, checked my other tires and sent me on my way. They didn't charge a penny. Everyone was friendly, polite and seemed genuinely happy to be working there. You don't see many businesses like this anymore. I will definitely be back when I need tires. Did I mention that they will check your air pressure anytime for free?"