Pep Boys

"I dropped my car off December 20, 2023. I received my car back on Feb 2, 2024, after I called corporate 2 days prior. I'm thoroughly displeased with the amount of time it took to service my vehicle which went in for a water pump and timing belt change. I paid $900+ and couldn't even drive my car smh. There's something wrong with this location. Over the last 6 months there have been 3 complete staff changes. New guys that don't know to properly put in charges, etc. Dometrius, is the technician that has worked on my vehicle previously and he does pretty good work especially with troubleshooting. Hopefully they are/have been getting more qualified staffing. I definitely feel like I should be compensated for the inconvenience."

"This store is very unprofessional from the staff, the manager and condition of the building. They sit and bide their time and while doing so, they are discussing personal information and being very vulgar. I got an alignment done to my vehicle on 2/1/24 and on 2/2/24 I went elsewhere to get a balance & rotation and was told about the condition of my tires after I have already paid for an alignment. If they were doing their jobs instead of playing then I could have done what I needed to do prior to getting an alignment or a balancing. I do not recommend this particular PepBoys in this city."

"Second time visiting from MO and forgot to get oil changed. Called Pep Boys and was told to come on in. Not only did they service my truck, but they got me out early enough to make church service with my mother. I highly recommend this facility."

"A great experience from start to finish, customer service was amazing. Percina communicated the process clearly and was friendly and helpful. Arthur explained the work completed and answered any questions I had. I really enjoyed this trip and was treated very well. Will recommend their service."

"I would like to take sometime to write my review about the Pep boys on Zelda road, The manager on site Mr.Ray is a pleasant person who knows what it means to respect his customers, the technician that was assigned to my vehicle was very knowledgeable about what was going on with my car. I asked if I could look at the issue and they didn't hesitate to allow me to see my car. So I truly appreciate all that they have done for me today."