Pilot Catastrophe Services Inc

"Do not hire them to have your roof certified as Fortified Certification. My roof was re-done 6 months ago and I have yet to receive my Fortified Roof Certificate, because of this company, I am paying a higher premium on my homeowner's insurance. When you call the 800 number, you get nothing but automation an no help because those people don't work directly for the company."

"I truly enjoyed working for Pilot Catastrophe! It's like one big happy family, all focused on the goal of helping families survive a life-threatening disaster. The Pilot Team is experienced, efficient, and willing to go above and beyond to help."

"In early June (6/11/23) my home sustained extensive water damage while I was out of town. I immediately filed a claim through Progressive Homesite and have been extremely disappointed with the lack of urgency and communication my claim has received thus far. Living in a partially destroyed home with documented evidence of mold growth has been a real struggle, both mentally and physically, and my concerns have been raised multiple times with the company handling my claim, Pilot Catastrophe Services. Throughout this process with Pilot I have experienced numerous unmet deadlines, often incorrect or conflicting information, and the most frustrating of all, a total lack of responsiveness to unreturned calls and emails. In light of the misrepresentation of my policy, I have asked multiple times for a copy of the contract’s plan language being referenced by them, but have still not received either a digital copy or one in the mail. For over a month I had been dealing with the first desk adjuster, before her voicemail was abruptly deleted and she presumably left the company. Now my claim seems to have fallen on the back burner and been assigned to a new adjuster, who I didn't hear from until 7/20/23 after she assured her coworker on 7/17/23 that she would call me the following day (7/18/23). Before my claim was reassigned, the first adjuster advised on 7/5/23 that the estimate was finally received from their outside adjuster, but that the estimate and initial payment were being corrected to include the previously provided technician’s report on the water damaged and moldy HVAC system that I gave to them on 6/20/23. This was after being told by their outside adjuster on 6/15/23 that he would have his estimate completed and submitted within 2-3 days. I have been extremely patient throughout this process, even after being asked to resend emails containing the same information previously provided to them. I followed up with my adjuster last week via voicemail (8/3/23) after once again receiving no acknowledgment to emails sent on 8/1/23 that she had told me she would acknowledge their receipt during our 8/1/23 phone call. After I didn’t receive a return call from her I called the number given in her voicemail to call if I hadn’t received a response within 24hours (presumably her supervisor) on 8/5/23 and he has also not responded to the voicemail I had left him last week. Dealing with these issues after 2 months, seemingly no one at Pilot Catastrophe Services cares about my situation or administering my contract in a competent way."

"I have been deployed three times with Pilot. The first time was during the Texas freeze, and there was no time to get everyone up to speed. Everyone was flailing, and it was very much like drinking from a fire hose. Not Pilot's fault. The second time, I came back for storms and whatnot. I had no earthly what I was meant to do because I was looked at like a "returnee" and should therefore "know". I did not. Training comes over time in scheduled sessions about an hour at a time. Retain what you can, you'll be seeing them again. That whole second deployment I was dealing with all coverages and working with claims that were far from fresh without the experience to work them. Despite my failings and struggles, they kept me around so that I might learn and grow to be a better adjuster. I truly appreciated this. This third deployment, much of what I had been exposed to was able to sink in between deployments, and I was able to dive in and get things done. When you're working and working well, no one bothers you and it's a great place to work. Pay attention, learn what you can, don't sweat because chances are it's not you it's part of the job, and above all else just hang in there. There's a wonderful place to work behind that initial wall, but once you're over the "adjuster shock" of it all, this is truly the best place I've ever worked."